Customer Service Representative

1 day ago


Rancho Palos Verdes, California, United States CoralTree Hospitality Full time

Job Summary: We are seeking a highly skilled and customer-focused Call Center Agent to join our team at CoralTree Hospitality. As a key member of our operations team, you will be responsible for providing exceptional service to our guests and internal stakeholders.

Key Responsibilities:

  • Understand and practice CoralTree Hospitality's Core Values on a daily basis.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Respond to all incoming calls using a positive and articulate voice.
  • Provide accurate and timely information to guests and internal stakeholders.
  • Work collaboratively with other departments to ensure seamless service delivery.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hospitality industry standards and best practices.


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