Patient Access Representative 3

6 days ago


Waxahachie, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Access Representative 3 plays a critical role in ensuring seamless patient registration and financial clearance processes. This position requires strong communication and problem-solving skills to obtain accurate demographic and insurance information, verify patient eligibility, and negotiate payment arrangements.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Verify patient eligibility for insurance coverage and calculate patient liability according to financial clearance policies.
  • Negotiate payment arrangements with patients and establish deposit requirements per policy.
  • Assist patients with navigation to nursing units, providing directions, personal escort, and medical mobility assistance as needed.
  • Adhere to compliance with regard to order validation, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
  • Perform cashiering responsibilities according to established policies and procedures, and verify all cash deposits.
  • Conduct quality audits, provide assistance on special projects, account maintenance, and reports.
  • Function as a super-user, formal trainer, and subject matter expert of the department, monitoring daily workflows and notifying management of trends.
Requirements
  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven ability to problem-solve, perform critical thinking, and maintain a professional demeanor in a highly stressful and emotional environment.
  • Excellent data entry, numeric, typing, and computer navigational skills, as well as basic computer skills and Microsoft Office proficiency.


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