Entertainment Experience Coordinator

6 days ago


Williamsburg, Virginia, United States Great Wolf Lodge Full time
Job Summary

We are seeking an enthusiastic and energetic individual to join our team as an Entertainment Experience Coordinator. This role involves ensuring the daily operation of various attractions at Great Wolf Lodge, including the Arcade, Ropes Course, MagiQuest, and Bowling. The successful candidate will be responsible for providing outstanding customer service, educating guests on attraction procedures, and maintaining a safe and enjoyable environment for all visitors.

Key Responsibilities:
• Communicate effectively with guests for transactions, registration, and orders.
• Educate guests on attraction procedures, proper equipment use, and safety guidelines.
• Maintain the daily operation of attractions, including documentation and escalation of any issues.
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensure adherence to operating procedure guidelines and maintain a clean and well-presented environment.

Requirements:
• Must be 16 years or older (18 years or older for Ropes Course).
• Some high school education or equivalent required.
• Ability to lift up to 30 lbs and work in varying weather conditions.
• Proven customer service skills and ability to multitask.

Benefits:
• Competitive salary: $13 per hour.
• Medical, dental, and vision insurance.
• Health savings account and telehealth resources.
• Life insurance and 401K with employer match.
• Paid vacation time off and paid parental leave.

About Us:
Great Wolf Lodge offers a dynamic and supportive work environment, with opportunities for career growth and development. We prioritize employee well-being and offer flexible scheduling, access to wellness programs, and a range of benefits to support your overall health and happiness.

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