Customer Service Representative

6 days ago


Williamsburg, Virginia, United States Chico's Full time

Overview

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As a customer-focused sales associate, you will play a vital role in promoting a positive shopping experience and driving sales growth at Chico's. This opportunity is ideal for individuals who possess excellent communication skills, a passion for fashion, and a commitment to delivering exceptional customer service.

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Salary: The estimated hourly compensation for this position starts at $14.45 or the local minimum wage as applicable.

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Job Description:

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We are seeking a highly motivated and organized individual to join our sales team as a Customer Service Representative - Sales Floor. In this role, you will be responsible for:

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Providing exceptional customer service, ensuring that every customer interaction is positive and memorable.

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Assisting customers with their purchases, including answering questions, making recommendations, and resolving any issues that may arise.

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Maintaining a thorough knowledge of our products, including styles, fabrics, and features.

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Contributing to a collaborative store environment by working effectively with colleagues to achieve sales goals and maintain a clean, visually appealing store.

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Participating in visual directives, including floor sets, window changes, and visual presentations, to ensure a cohesive brand image.

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Selling merchandise by utilizing effective sales techniques, communicating product knowledge, and building rapport with customers.

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Maintaining accurate records of sales, returns, and exchanges.

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Performing other duties as assigned by management.

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Requirements and Qualifications:

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To be successful in this role, you must possess:

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A high school diploma or equivalent.

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Retail or sales experience preferred.

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Excellent communication and interpersonal skills.

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Able to learn or adapt to technology provided by the company.

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Strong organizational skills and ability to multi-task in a fast-paced environment.

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Benefits:

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As a valued member of our team, you will be eligible to participate in our employee assistance program and employee discount program. Please visit our Careers page for more information regarding our benefits.

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Working Conditions:

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This position requires constant walking/standing (67-100% of 8-hour shift), occasional lifting up to 50 lbs. (1-33% of 8-hour shift), and frequent climbing (34%-66% of 8-hour shift).

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About Chico's FAS, Inc.

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Chico's FAS, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.



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