Customer Experience Representative
5 days ago
We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Enterprise Mobility Inc. As a key member of our rental operations team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's values and services.
Key Responsibilities- Meet and greet customers in a professional and friendly manner, ensuring a positive first impression.
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
- Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
- Answer incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, and other vendors.
- Place outgoing calls for callback management and miscellaneous calls as assigned.
- Assist in assessing the condition of rental vehicles upon return.
- Notify management of any known customer or vehicle problems and required vehicle maintenance.
- Continuously build knowledge and skills, pursuing on-the-job training and development opportunities, and any company-sponsored classroom training.
- Perform miscellaneous and backup duties as assigned.
- Must be at least 18 years of age.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
- No drug or alcohol-related conviction on the driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have at least 6 months of customer service experience in a fast-paced environment.
- Must have worked 12 (twelve) months or more at the most recent employer.
- Experience working late evenings and weekends is preferred.
- Paid time off.
- Consistent full-time 40-hour per week schedule.
- Employee discount.
- Retirement savings plan including 401(k) with matching profit sharing.
- Health insurance.
- Life insurance.
- Dental insurance.
- Vision insurance.
- Training and development opportunities.
Enterprise Mobility Inc. is an Equal Opportunity Employer and values diversity in the workplace. We are committed to providing a work environment that is free from discrimination and harassment. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [insert email address].
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