Beverage Service Specialist

2 weeks ago


Grand Rapids, Michigan, United States Amway Grand Plaza Full time
About Us

At AHC Hospitality, we pride ourselves on offering a wide range of hotels, dining establishments, and resorts that cater to diverse tastes and preferences. Our dedicated team is committed to delivering outstanding experiences that leave a lasting impression on our guests.

We believe in fostering your professional development and view your achievements as integral to our collective success.


Join Our Team:

Explore opportunities at properties like the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, and embark on a rewarding career journey.


Position Overview:

This full-time role requires availability for evening shifts and weekends. As a member of our team, you will enjoy comprehensive benefits, including medical, dental, and vision coverage, DailyPay, a 401K plan, paid time off, complimentary downtown parking, free meals, and exclusive discounts at our hotels and restaurants.


Key Responsibilities:
  • Execute daily operations of the bar, ensuring exceptional guest service and assisting the bartender as needed.
  • Maintain a vibrant and professional atmosphere by engaging with all patrons.
  • Adhere to the service standards of the Amway Grand Plaza Hotel.
  • Foster a collaborative environment within the restaurant to deliver high-quality service.

Essential Duties:
  • Set up and break down the lounge area, ensuring all garnishes and beverages are prepared correctly.
  • Possess comprehensive knowledge of alcoholic beverages and their ingredients.
  • Be familiar with menu items and daily specials, and provide recommendations to guests.
  • Maintain health and safety standards, including temperature logs and inventory management.
  • Strive to exceed guest expectations and continuously seek ways to enhance service quality.
  • Complete daily cleaning tasks and take pride in maintaining a tidy work environment.
  • Arrive punctually for shifts and adhere to attendance policies.
  • Participate in team meetings and communicate effectively with colleagues and management.
  • Demonstrate a positive and courteous demeanor while working collaboratively with others.
  • Dress professionally and maintain a neat appearance in accordance with company standards.
  • Act with urgency to address guest concerns and departmental issues independently.
  • Utilize time efficiently and remain productive throughout the shift.
  • Identify opportunities to reduce waste and control costs while maximizing revenue through suggestive selling.
  • Maintain cleanliness in all areas of the restaurant and participate in recycling efforts.
  • Follow safety protocols and attend necessary training sessions.

Qualifications:

Previous experience in alcohol service is required.


Certifications:

TiPS certification is preferred.


Physical Requirements:

This role involves standing and walking for extended periods, using hands for various tasks, and occasionally lifting up to 40 pounds. Reasonable accommodations may be made for individuals with disabilities.


Work Environment:

The noise level in the work environment is typically moderate, and reasonable accommodations may be provided to support individuals with disabilities.



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