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Human Resources Coordinator

1 month ago

Marquand, Missouri, United States Swoon Full time
Be Part of a Best-in-Class Organization

We are seeking a highly skilled Human Resources Coordinator to join our team at Swoon, the world's largest CRM provider.

This is a unique opportunity to work with a globally diverse team, providing mentorship and assistance to employees across the globe.

Your Key Responsibilities:
  • Provide exceptional customer service to employees and managers via our Concierge customer portal and other social channels.
  • Support our knowledge base within Concierge, closing knowledge gaps by creating, updating, and improving knowledge articles to keep information relevant for employees' self-service.
  • Record and supervise all customer interactions using a case management tool, responding to inquiries on benefits, time off, compensation, immigration, HR Policy, and employee data.
  • Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
What We're Looking For:
  • 1 year of prior work experience in Human Resources or a centralized customer service environment.
  • Prior experience with Workday HCM or similar HRIS is desirable.
  • Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning.
  • Excellent verbal and written communication skills.
  • The ability to navigate and collaborate with employees through personal circumstances.
  • Ability to diagnose a problem and lead correction efforts through effective communication and execution.
  • Superior employee experience focus.
  • Ability to navigate in a high-paced evolving environment with contending priorities.
  • Ability to maintain confidentiality in all aspects of job responsibilities.
  • Appetite for growth and desire to drive process improvements applying technology.
  • Work effectively in a team setting.
  • Experience working in HR shared services organization for an established company is ideal.