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Client Service Coordinator

2 months ago

Houston, Texas, United States Crane Cartage & Freight Full time
Job Summary

We are seeking a highly skilled Account Liaison Specialist to join our team at Crane Cartage & Freight. As an Account Liaison Specialist, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities
  • Manage client communications and resolve conflicts in a timely and efficient manner.
  • Work closely with the account manager to ensure that client issues are addressed and resolved.
  • Manage invoices and account receivables for assigned accounts.
  • Collaborate with the project team to maintain a continuous knowledge of account status.
  • Ensure that all processes and procedures are followed and work towards process improvement.
  • Report to the account manager on a regular basis, providing input on account activity, status, and call reports.
  • Perform other duties as assigned.
Requirements
  • High school diploma or GED/Bachelor's degree preferred.
  • Minimum 3 to 5 years' experience in a related field or combination of experience and education.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and handle stressful situations.
  • Technical competence in Microsoft Office and other relevant software.
Benefits
  • Quarterly incentive plan.
  • 136 hours of paid time off per year.
  • Excellent medical, dental, and vision benefits.
  • Tuition reimbursement for education related to the job.
  • Employee referral bonuses.
  • Employee recognition and rewards program.
  • Paid volunteer time.
  • Employee discounts.
  • Wellness incentives.