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Grove City, Ohio, United States Drury Hotels Company, LLC Full timeUnlock Your Potential at Drury HotelsAre you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!We're seeking a highly organized and friendly Guest Service Agent to join our team at Drury Hotels. As a key member of our front desk...
Hospitality Service Representative
2 months ago
Starting compensation is $16 per hour.
Join the Drury Hotels Family.
Securing a position is just the first step. Discovering a workplace where you truly belong is what counts. Your individuality and contributions are valued at Drury Hotels. We have a place for you today and in the future.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve exceptional service, you deserve to be recognized for your efforts and compensated fairly for your achievements.
- Incentives - Quarterly bonuses up to $3200/year based on hotel performance.
- Work-life balance – Flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
- Career advancement - Mentorship, cross-training, development plans, management training, and over 200 internal promotions this year.
- Health benefits - Medical, dental, vision, prescription, life insurance, disability, and Team Member Assistance Program.
- Retirement - Company-matched 401(k) plan.
- Award-winning - Recognized among Forbes' Best Midsize Employers (2023).
Your Responsibilities:
Act as the welcoming and supportive face of our hotel for guests arriving and departing.
Ensure outstanding, positive experiences for our diverse team members and visitors.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk duties, including guest check-in and check-out, promoting company initiatives, maintaining guest records, cash handling, monitoring guest satisfaction, and resolving issues.
- Support breakfast and evening Kickback service, which may involve food preparation, setup, guest service (hosting or bartending), and cleanup.
- Uphold a high standard of integrity, service, and hospitality to foster the Drury culture among customers and colleagues.
- Deliver an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude.
What We Expect From You:
With your positive attitude and unique personality, you will excel at Drury Hotels.
We are looking for friendly, highly organized communicators and multitaskers with the following qualifications:
- A warm and approachable demeanor when interacting with the public.
- Strong attention to detail while managing multiple tasks simultaneously.
- Experience with cash handling, making change, and using office equipment in daily operations.
- Ability to understand and follow written and verbal instructions in English.
- Willingness and capability to work independently as scheduled.
