Regional Operations Manager

1 week ago

Grand Prairie, Texas, United States Hearth & Home Technologies Full time
Job Title: Regional Operations Manager

Fireside Hearth and Home (FHH) is seeking a highly skilled and experienced Regional Operations Manager to join our team in Grand Prairie, Texas.

About the Role:

The Regional Operations Manager will be responsible for managing the operations team, including assigning responsibilities, delegating authority, recruiting, selecting, coaching, counseling, and training members. The ideal candidate will have excellent leadership and management skills, with a proven track record of achieving financial and strategic goals.

Key Responsibilities:

  • Manage the operations team by assigning responsibilities, delegating authority, recruiting, selecting, coaching, counseling, and training members.
  • Provide a safe, professional, and member-friendly work environment where each member is treated with respect.
  • Communicate essential business information to all direct reporting members.
  • Process and approve bi-weekly payroll for all direct reporting members.
  • Responsible for following and achieving ADWIADT (A Day's Work In a Day's Time).
  • Collect and analyze ADWIADT data and initiate corrective action when necessary.
  • Support financial objectives by preparing and operating within budget requirements; analyzing variances and initiating corrective action as required.
  • Achieve Regional financial and strategic goals by managing member labor cost, capacity planning, and overall administrative expenses.
  • Responsible for ensuring optimized productivity by coordinating installation and service schedules.
  • Responsible for accurate daily customer invoicing.
  • Responsible, along with the Branch Managers, for reviewing the daily gross profit dollar report (GPD) for invoicing inaccuracies and ensures corrective action is implemented when necessary.
  • Works with Credit Manager to resolve open customer A/R issues caused by incomplete or unsatisfactory invoicing requirements.
  • Works with Regional Sales Managers to review contract accuracy & compliance.
  • Responsible for customer satisfaction through operational excellence.

Requirements:

  • 5+ years of operational field management experience in the hearth or construction industry.
  • Excellent leadership and management skills.
  • Excellent verbal and written communication skills.
  • Detailed knowledge of hearth products, including limitations, installation requirements, FHH policies, and local building codes.
  • Ability to work on different systems and possess excellent problem-solving skills and customer service skills.
  • P&L ownership experience.
  • Good presentation skills and ability to speak to different types of people.
  • Great organizational skills, ability to multi-task, and ability to handle multiple priorities.
  • Ability to build relationships with internal and external customers.
  • Ability to interact effectively with a variety of people in a dynamic and fast-paced environment.

Preferred Qualifications:

  • Hearth industry or construction industry experience.

About Working for Hearth & Home Technologies:

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world's leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing, and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions.

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