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Receptionist for Medical Imaging
2 months ago
Front Desk Associate (Onsite)
Reports To:
Front Desk Supervisor
Department:
Front Desk
FLSA Status:
Non-Exempt
Salary Range: $20-$26/hr
Location: Multiple Locations
Shift Hours: 12p-8p (Evening Shift)
Summary:
At East River Medical Imaging, we are dedicated to delivering exceptional diagnostic imaging services with compassion and care. Our team comprises board-certified physicians specializing in various sub-specialties of medical imaging. We are seeking a dedicated Front Desk Associate who will be the first point of contact for our patients. It is essential that you present a friendly, welcoming demeanor while efficiently managing patient flow and inquiries.
Key Responsibilities:
- Establish a strong rapport with patients from diverse backgrounds through effective communication and empathy.
- Maintain a professional appearance and a positive attitude at all times.
- Demonstrate the ability to multitask in a fast-paced environment.
- Process payments and manage insurance estimates accurately.
- Update and maintain patient records and contact information in the system.
- Ensure all necessary insurance authorizations are obtained.
- Verify that patients are cleared for all required examinations.
- Perform additional duties as assigned.
To succeed in this role, candidates should exhibit the following competencies:
Problem Solving: Ability to identify and resolve issues promptly; analyze information effectively; develop alternative solutions; collaborate in group problem-solving situations; maintain composure in emotionally charged situations.
Customer Service: Manage challenging customer interactions; respond promptly to patient needs; solicit feedback to enhance service quality; fulfill service requests effectively.
Adaptability: Follow instructions and respond positively to management direction; accept constructive criticism; adapt to changing work conditions; manage competing priorities effectively.
Quality Orientation: Demonstrate attention to detail and accuracy; seek opportunities to enhance quality; apply feedback to improve performance.
Communication Skills: Ability to respond to common inquiries and effectively present information in various settings.
Qualifications:
To be considered for this position, candidates must meet the following qualifications:
- High School Diploma with two years of college experience or two years of relevant experience in healthcare.
- Familiarity with basic insurance and medical terminology.
- Understanding of HIPAA regulations and compliance.
- Strong project and time management abilities.
- Ability to work independently while effectively communicating with team members.
- Excellent customer service, communication, and organizational skills.
- Professional interaction with patients, physicians, and staff.
Proficiency in MS Outlook, MS Word, and relevant medical imaging software is preferred.
Work Environment:
The work environment may involve exposure to moving mechanical parts and moderate noise levels. Reasonable accommodations will be made for individuals with disabilities.
Physical Demands:
Regular lifting of up to 10 pounds, frequent lifting of up to 25 pounds, and occasional lifting of up to 50 pounds may be required. Specific vision abilities include close vision, distance vision, and depth perception. The role requires standing, walking, and using hands for various tasks.
The above job description is not exhaustive and may be subject to change based on organizational needs.