Receptionist for Medical Imaging

2 months ago


New York, New York, United States East River Medical Imaging Full time
Job Title:

Front Desk Associate (Onsite)

Reports To:

Front Desk Supervisor

Department:

Front Desk

FLSA Status:

Non-Exempt

Salary Range: $20-$26/hr

Location: Multiple Locations

Shift Hours: 12p-8p (Evening Shift)

Summary:

At East River Medical Imaging, we are dedicated to delivering exceptional diagnostic imaging services with compassion and comfort for our patients. Our team of certified physicians represents a broad spectrum of sub-specialty medical imaging, including cross-sectional, musculoskeletal, oncologic, and neuroradiology. We are seeking a full-time Front Desk Associate who will serve as the initial point of contact for our patients. It is essential that you embody a helpful, warm, and welcoming demeanor. Your responsibilities will include managing patient flow, providing relevant information, and directing patients and visitors as necessary.

Key Responsibilities:
  • Establish a strong rapport with patients from diverse backgrounds through effective communication and empathy.
  • Maintain a positive attitude and professional appearance at all times.
  • Demonstrate the ability to multitask efficiently without becoming overwhelmed.
  • Process payments, including running insurance estimates.
  • Update patient records, ensuring accuracy of contact information.
  • Verify that insurance authorizations are in place.
  • Ensure patients are cleared for all exams, including CT, MRI, PET/Nuke scans, X-ray, and Sonograms.
  • Perform additional duties as assigned.
Competencies:

To excel in this role, candidates should demonstrate the following competencies:

Problem Solving: Ability to identify and resolve issues promptly; gather and analyze information skillfully; develop alternative solutions; work effectively in group problem-solving situations; use reason even when addressing emotional topics.

Customer Service: Manage challenging or emotional customer situations; respond promptly to customer needs; solicit feedback to enhance service; meet commitments.

Adaptability/Dependability: Follow instructions and respond to management direction; accept constructive criticism; adapt to changes in the work environment; manage competing demands; commit to completing assignments on time.

Quality: Exhibit accuracy and thoroughness; seek ways to improve and promote quality; apply feedback to enhance performance.

Language Ability: Capable of responding to common inquiries; proficient in reading, writing, and comprehending instructions and correspondence.

Reasoning Ability: Ability to solve practical problems and interpret various instructions; define problems, collect data, and draw valid conclusions.

Qualifications:

To perform this job successfully, an individual must meet the following qualifications:

Education/Experience:
  • High School Diploma with 2 years of college experience or 2 years of experience in healthcare, or a combination of education and experience.
  • Familiarity with basic insurance and medical terminology.
  • Knowledge of HIPAA laws and compliance regulations.
Skills:
  • Project and time management skills.
  • Ability to work independently while effectively communicating and coordinating with team members.
  • Strong work ethic with attention to detail.
  • Excellent customer service, communication, and organizational skills.
  • Professional communication with patients, physicians, and staff.
Computer Skills:

Proficiency in MS Outlook, MS Word, RIS-IC, PACs, and Royal solutions is required.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employees may be exposed to moving mechanical parts, fumes, airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Employees are regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. Employees may also be required to stoop, kneel, crouch, or crawl. Occasionally, employees may need to sit, climb, or balance.

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