IT Support Specialist
3 weeks ago
The IT Technician provides technical support to assigned manufacturing sites, ensuring the smooth operation of hardware, software, and data systems. This role involves troubleshooting, maintenance, and repair of computer systems, as well as data backup and rotation.
Key Responsibilities- Perform end-user support tasks, including computer hardware acquisition, deployment, and troubleshooting.
- Prioritize and schedule the timely resolution of issues and requests logged into the IT Help Desk ticketing system.
- Maintain Active Directory User Accounts, Security and Distribution Groups, and related change requests.
- Support data backup and rotation, as well as provide support for Multi-Function Printers (MFPs) and related applications.
- Provide support for mobile devices, such as smart phones and tablets, and basic support for Voice Over IP (VOIP) phones.
- Support server room operations, including user account administration, data backups, restores, and backup media rotations.
- Deploy PCs at the site and assist in resolving Local Area Network (LAN) issues, as well as coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
- Perform preventive maintenance and repairs on all active systems, excluding devices or systems directly supported by a vendor.
- Ensure compliance with security standards and policies, and perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies, and procedures.
- Implement or assist with designated IT system-based controls related to CMMC requirements.
- Support the implementation of the I.T. components of site-specific and/or company-wide projects or initiatives.
- Be available after hours to provide support for alerts issued by the applicable Monitoring System and/or management.
- Assist IT department peers in troubleshooting and support tasks when circumstances warrant.
- Adhere to all IT policies and follow all IT Standard Work Instructions.
- Provide end-user training as required.
- Prefer Associate's Degree in Technical Field. High School Diploma or equivalent required.
- Minimum six (6) months years of experience in the installation, configuration, maintenance, troubleshooting, and resolving issues with Intel and Microsoft Windows-based server and client hardware and operating systems.
- Required Knowledge, Skills, and Capabilities:
- Previous IT experience within a manufacturing environment preferred.
- IT Help Desk ticketing system experience preferred.
- Microsoft Active Directory and related technologies and services such as TCP/IP, DHCP, Domain Name Service (DNS) preferred.
- File and print services experience.
- Anti-Virus application management and support experience.
- Basic Active Directory and Microsoft Office 365 account administration skills preferred.
- Able to install Windows Desktop and Server Operating Systems and applications like Office, Visio, Project, McAfee Virus Scan, ERP clients, and engineering software.
- Experienced with data backup and restore principles, technology, and methods including backup job and media management preferred.
- Experience with deploying PC/Laptop workstations.
- Able to respond to system issues outside of normal work hours, as needed.
- Able to multi-task, think creatively, and work proactively as part of a cross-functional team both within and outside of the I.T. department.
- Ability to exercise strict confidentiality in all matters.
- Ensures highest integrity related to information access and use.
- Must be detail-oriented, able to take direction, and prioritize while multi-tasking.
- Must have excellent written and verbal communication skills.
- Able to thoroughly document issue recognition and resolution, including adding to standardized knowledge base articles and internal wikis.
- Professional appearance and demeanor, with a customer-focused attitude.
- Able to adapt to a changing environment, able to work unsupervised according to stated priorities, and use resourcefulness and creativity to support a culture driven by continuous improvement.
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