Patient Access Operations Lead
3 days ago
We are seeking a highly skilled and experienced Patient Access Lead Representative to join our team at Conifer Revenue Cycle Solutions. This individual will be responsible for leading a wide range of duties in support of departmental efficiencies, including arranging support Hospital services requested by patients through referrals, performing thorough analysis of admission discharge transfers (ADT), and driving team performance accountability.
Key Responsibilities- Greet customers following Conifer Standards of Care, provide world-class customer service, and complete full patient registration at date of service in adherence to financial & cash control policies & procedures.
- Provide full patient financial counseling, education & referrals, and employ all patient liability collection escalations through proper, compliant patient liability collection techniques before, during & after date of service.
- Secure medical necessity checks/verification in accordance with Centers for Medicare & Medicare services, verify insurance, benefits, coverage & eligibility, and complete assigned registration financial clearance work lists activities.
- Perform thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, and complete departmental operational reports based on team performance accountability.
- High School Diploma or GED required.
- 2–4-year college degree in Business, Accounting, Medical Administration or related area preferred.
- 2 – 4 years experience in medical facility, health insurance, or related area.
- 3– 5 years experience in Patient Access preferred.
- 1 – 2 years in supervisory or lead role preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospital administration.
- Can work in patient care locations which include potential exposure to life-threatening patient conditions.
- Must be available to work hours and days as needed based on departmental/system demands.
- Must be available for on-call scheduling support when required.
- Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
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