Payroll Operations Specialist

1 month ago


Rochester, New York, United States Heartland, a Global Payments company Full time
Job Summary

Heartland, a Global Payments Company, is seeking a skilled Payroll Operations Specialist to drive client engagement and provide exceptional support to our clients. As a key member of our team, you will be responsible for developing strong client relationships, becoming an expert in the Heartland Payroll System, and assisting clients in navigating and learning technical aspects and self-service options.

Key Responsibilities
  • Drive client engagement by being the single point of contact for the client from post-sale through initial payroll processing period.
  • Develop strong client relationships through care, focus, and quality in every step of the client experience.
  • Become an expert in the Heartland Payroll System and support new basic clients with varying levels of complexity.
  • Assist clients to navigate and learn technical aspects and self-service options.
  • Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
  • Build strong relationships with internal and external partners to achieve top-notch client experience and client retention.
  • Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally.
Requirements
  • High school diploma or equivalent.
  • 1+ years experience in technology, customer-facing role, or sales.
  • Computer literate with strong technical aptitude and a drive to learn.
  • Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities.
  • Demonstrates client-centric mentality with empathy, care, and high engagement attitude.
  • Ability to successfully operate in an entrepreneurially-spirited work environment.
  • Must have analytical, problem-solving, and critical thinking skills and be comfortable making quality decisions.
  • Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent.
  • High personal accountability to meet team and individual metrics.
  • Outstanding organizational and follow-up skills.
  • 2+ years experience in Operations, Sales Support, or client-facing position.
About Heartland

Heartland is an organization that stands against racism, intolerance, and injustice in all its forms - one that respects, honors, and celebrates the diversity of our team members and the differences among us.

Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast.

Heartland is an equal opportunity employer.



  • Rochester, New York, United States Heartland, a Global Payments company Full time

    Key ResponsibilitiesAs a Payroll Operations Specialist at Heartland, a Global Payments Company, you will be responsible for driving client engagement by being the single point of contact for the client from post-sale through initial payroll processing period. This involves developing strong client relationships through care, focus, and quality in every step...


  • Rochester, New York, United States ButlerTill Full time

    Job Description:At Butler/Till, we're seeking an expert Talent Operations Specialist to join our team in Rochester, NY. As a key member of our HR team, you'll play a vital role in ensuring seamless payroll and talent operations across the organization.About the Role:As a Talent Operations Specialist, you'll be responsible for accurately processing payroll...


  • Rochester, New York, United States Life Care Center of Rochester Full time

    Job SummaryThe Payroll and Accounting Clerk is responsible for managing data and processing vendor payments and associate payroll in accordance with laws, regulations, and Life Care standards.ResponsibilitiesRecord A/P transactions accurately and in a timely mannerAccurately reconcile A/P and payroll statementsProcess facility payroll accurately and in a...

  • Payroll Manager

    4 weeks ago


    Rochester, New York, United States Excellus BlueCross BlueShield Full time

    Job SummaryThis role is responsible for leading and managing all aspects of the payroll process within the organization. The Payroll Manager drives process execution to ensure effective and efficient service delivery through timely and accurate processing of employee compensation in accordance with company policies and controls, good accounting standards,...


  • Rochester, New York, United States St. John Fisher Full time

    Job SummaryThis position oversees all aspects of the University's bi-weekly payroll and weekly accounts payable processes, ensuring timely and accurate remuneration and benefits in compliance with university and governmental regulations.Key ResponsibilitiesManage payroll and accounts payable operations, including data input, verification, and...


  • Rochester, New York, United States Wegmans Full time

    Job Summary:We are seeking a highly skilled Senior Payroll Tax Analyst to join our team at Wegmans. As a Senior Payroll Tax Analyst, you will be responsible for supporting all aspects of corporate income and payroll taxes for all jurisdictions in which Wegmans operates.Key Responsibilities:Manage and develop a team of employees, building trusted...

  • Operating Room Nurse

    4 weeks ago


    Rochester, New York, United States CareStaff Partners Full time

    CareStaff PartnersWe are seeking a skilled Operating Room Nurse to join our team at a hospital in Rochester, NY.Job Summary:The ideal candidate will have a minimum of 3 years of experience in the Operating Room (OR) and be able to perform a variety of tasks, including:Assessing patients prior to surgeryGathering supplies needed for the operationKeeping the...


  • Rochester, New York, United States Wegmans Full time

    Warehouse Operations SpecialistAt Wegmans, we're looking for a skilled Warehouse Operations Specialist to join our team. As a key member of our warehouse team, you'll be responsible for ensuring the efficient and safe movement of products throughout our facilities. Your duties will include: Selecting and placing cases on pallets to minimize product damage...


  • Rochester, New York, United States NESCO Inc Full time

    Accounts Receivable Recovery SpecialistNesco Resource is seeking an experienced Accounts Receivable Recovery Specialist to join our team on a 12-month assignment.Key Responsibilities:Develop and maintain a basic knowledge of products and services, including payroll, human resource services, and acquired portfolios.Manage current, past due, and returned...


  • Rochester, New York, United States Mayo Clinic Full time

    The Hospital Operations Specialist is responsible for providing exceptional customer service to Mayo Clinic patients, visitors, and staff. This role involves answering incoming calls, triaging calls, and paging staff as needed. The Specialist utilizes electronic directory databases, websites, and other reference materials to effectively distribute...


  • Rochester, New York, United States Vie de France Full time

    Job Title: Sales Operations SpecialistJob Summary:We are seeking a highly organized and detail-oriented Sales Operations Specialist to join our team at Vie de France. As a Sales Operations Specialist, you will be responsible for reviewing and analyzing customer orders for accuracy, consulting with customers to optimize orders, and entering orders into our...


  • Rochester, New York, United States Chery Industrial Full time

    Warehouse Operations SpecialistChery Industrial is seeking a highly organized and detail-oriented Warehouse Operations Specialist to support our Rochester, WA warehouse. The successful candidate will be responsible for loading and unloading shipping using a Forklift, and recording inventory into the company's ERP system.Responsibilities: Load and unload...


  • Rochester, New York, United States Bakewise Brands, Inc. Full time

    Packaging Operations Specialist Job DescriptionBakewise Brands, Inc. is seeking a skilled Packaging Operations Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the efficient and effective operation of our packaging lines.Key Responsibilities:Monitor and maintain packaging equipment to ensure optimal...


  • Rochester, New York, United States ACRT Full time

    About the RoleThe Warehouse Operations Specialist will play a key role in managing inventory, fulfilling orders, driving a box truck, and ensuring the smooth operation of warehouse activities.This position requires attention to detail, the ability to operate warehouse equipment safely, and the capability to manage tasks autonomously.The Warehouse Operations...


  • Rochester, New York, United States KPMG Full time

    Cyber Security Operations SpecialistAt KPMG, we're committed to delivering real results for our clients. As a Cyber Security Operations Specialist, you'll play a critical role in managing and performing day-to-day operational responsibility of security monitoring and incident response activities. With a thorough understanding of cyber security operations and...


  • Rochester, New York, United States Global Technical Talent Full time

    Job Title: Operating Room Nurse SpecialistJob Summary:Global Technical Talent is seeking an experienced Operating Room Nurse Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality patient care in a fast-paced operating room environment.Responsibilities:• Provide direct patient care to...


  • Rochester, New York, United States Wegmans Food Markets Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Senior Tax Compliance Specialist to join our team at Wegmans Food Markets. As a Senior Tax Compliance Specialist, you will be responsible for managing and developing a team of employees, ensuring accuracy and integrity of various aspects of Wegmans financial reporting for income taxes, and preparing...


  • Rochester, New York, United States Della Infotech Full time

    Role SummaryA surgical operations specialist plays a vital role in ensuring the smooth execution of surgical procedures at Della Infotech. This position requires a health care professional who can provide surgeons and patients with support before, during, and after surgery.Key ResponsibilitiesPreparing the operating room for surgery to ensure a safe and...


  • Rochester, New York, United States Paychex Full time

    Job DescriptionAt Paychex, we're committed to providing exceptional service to our customers, and we're seeking a skilled Revenue Recovery Specialist to join our team.Job SummaryThe Revenue Recovery Specialist will play a critical role in resolving bank returned items in a timely and accurate manner, ensuring our customers receive the best possible service....


  • Rochester, New York, United States Best Buy Full time

    As a Warehouse Operations Specialist at Best Buy, you will be responsible for ensuring the smooth operation of our warehouse. This includes unloading trucks, recording store inventory, and preparing products for shipment to other stores and customers' homes. You will also be responsible for stocking shelves and organizing merchandise displays to help...