Payroll Operations Specialist

2 weeks ago


Rochester, New York, United States Heartland, a Global Payments company Full time
Job Summary

Heartland, a Global Payments Company, is seeking a skilled Payroll Operations Specialist to drive client engagement and provide exceptional support to our clients. As a key member of our team, you will be responsible for developing strong client relationships, becoming an expert in the Heartland Payroll System, and assisting clients in navigating and learning technical aspects and self-service options.

Key Responsibilities
  • Drive client engagement by being the single point of contact for the client from post-sale through initial payroll processing period.
  • Develop strong client relationships through care, focus, and quality in every step of the client experience.
  • Become an expert in the Heartland Payroll System and support new basic clients with varying levels of complexity.
  • Assist clients to navigate and learn technical aspects and self-service options.
  • Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
  • Build strong relationships with internal and external partners to achieve top-notch client experience and client retention.
  • Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally.
Requirements
  • High school diploma or equivalent.
  • 1+ years experience in technology, customer-facing role, or sales.
  • Computer literate with strong technical aptitude and a drive to learn.
  • Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities.
  • Demonstrates client-centric mentality with empathy, care, and high engagement attitude.
  • Ability to successfully operate in an entrepreneurially-spirited work environment.
  • Must have analytical, problem-solving, and critical thinking skills and be comfortable making quality decisions.
  • Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent.
  • High personal accountability to meet team and individual metrics.
  • Outstanding organizational and follow-up skills.
  • 2+ years experience in Operations, Sales Support, or client-facing position.
About Heartland

Heartland is an organization that stands against racism, intolerance, and injustice in all its forms - one that respects, honors, and celebrates the diversity of our team members and the differences among us.

Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast.

Heartland is an equal opportunity employer.



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