Implementation Specialist I

1 day ago

Rochester, New York, United States Heartland, a Global Payments company Full time
{"title": "Client Engagement and Payroll Operations Specialist", "description": "

At Heartland, a Global Payments Company, we empower entrepreneurs and businesses to thrive through innovative technology and exceptional service.

As a Client Engagement and Payroll Operations Specialist, you will be the single point of contact for clients, driving engagement and building strong relationships through care, focus, and quality in every step of the client experience.

You will become an expert in the Heartland Payroll System, supporting new clients with varying levels of sophistication and ensuring accurate account build and payroll processing.

Key responsibilities include:

  • Developing strong client relationships through exceptional service and support
  • Becoming an expert in the Heartland Payroll System and supporting new clients
  • Comparing and contrasting the previous payroll system to the Heartland Payroll System to ensure accurate account build and payroll processing
  • Assisting clients to navigate and learn technical aspects and self-service options
  • Maintaining working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures
  • Building strong relationships with internal and external partners to achieve top-notch client experience and client retention
  • Effectively communicating and professionally representing New Client Services and Payroll Operations internally and externally

Requirements include:

  • High school diploma or equivalent
  • 1+ years experience in technology, customer-facing role, or sales
  • Computer literate with strong technical aptitude and a drive to learn
  • Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
  • Demonstrates client-centric mentality with empathy, care, and high engagement attitude
  • Ability to successfully operate in an entrepreneurially-spirited work environment
  • Must have analytical, problem-solving, and critical thinking skills and be comfortable making quality decisions
  • Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
  • High personal accountability to meet team and individual metrics
  • Outstanding organizational and follow-up skills
  • 2+ years experience in Operations, Sales Support, or client-facing position

Heartland is an equal opportunity employer and is committed to fostering a company culture that values and respects Inclusion and Diversity.

", "lang_code": "en"}

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