Vehicle Service Customer Advocate

2 months ago


Yukon, Oklahoma, United States Jim Norton Toyota Full time

At Jim Norton Toyota, we have been dedicated to fulfilling Oklahoma's automotive requirements since 1928, and we take immense pride in delivering an exceptional customer experience. We offer numerous opportunities for professional growth, comprehensive training, and career advancement. All we seek is your unwavering commitment to excellence in serving our customers.

Compensation is competitive and commensurate with experience.

Benefits Include:

  • Competitive salary and bonus potential
  • Medical, Vision, and Dental coverage
  • 401k retirement plan
  • Group Life Insurance
  • Flexible Spending Account
  • Paid Vacation
$15 - $18 per hour based on experience and skills.

Standard work schedule: 40 hours per week, Monday to Friday.

Immediate openings available for: Cashier/Receptionist.

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Key Responsibilities:

This role will involve assisting with various tasks, including but not limited to:

1. Supporting fellow Customer Service Representatives (CSRs) in managing inbound and outbound phone calls and text communications.

2. Aiding in the scheduling of estimates and drop-off appointments.

3. Assisting with the collection and processing of payments and paperwork from customers during drop-off and pick-up.

4. Collaborating with estimators to initiate Repair Orders.

5. Ensuring the waiting area is customer-ready, including maintaining cleanliness and managing the coffee machine.

6. Providing updates to customers regarding the status of their repairs.

7. Requesting service surveys and striving to maintain high satisfaction scores.

8. Assisting in the management of our Rental Fleet of vehicles.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Minimum Job Requirements:

1. Positive and enthusiastic attitude.

2. Excellent customer service skills.

3. High ethical standards.

4. Clean driving record.

5. Clear criminal background check.

6. Strong phone communication skills.

7. Proficient computer skills.

8. Experience with CDK is a significant advantage.

9. Background in office management and customer service is a plus.

10. Enjoyment of teamwork and collaboration.

At Jim Norton Auto Group, we pride ourselves on our legacy of award-winning customer service, having received numerous accolades for our commitment to excellence. If you share our dedication to quality and are looking to join a respected team in the automotive industry, we welcome your interest in becoming part of our family.

Jim Norton Auto Group is an equal opportunity employer, committed to hiring, training, promoting, and compensating associates based on their qualifications and potential for advancement, without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable laws.

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