Automotive Customer Service Representative

4 weeks ago


Yukon, Oklahoma, United States Jim Norton Toyota Full time

The Jim Norton Auto Group has been a leading provider of automotive services in Oklahoma since 1928. Our commitment to excellence has earned us numerous awards, including the prestigious Toyota President's Award 14 times. We take pride in delivering exceptional customer experiences, and we're looking for a talented individual to join our team as an Automotive Customer Service Representative.

Key Responsibilities:
  • Assist customers with inquiries and resolve issues in a timely and professional manner.
  • Collaborate with other customer service representatives to ensure seamless communication and efficient issue resolution.
  • Process payments and paperwork from customers in a secure and accurate manner.
  • Assist estimators with opening repair orders and maintaining accurate records.
  • Ensure the waiting room is customer-ready, including maintaining cleanliness and restocking coffee machines.
  • Update customers on the status of their repairs and maintain high scores on service surveys.
  • Manage our rental fleet of vehicles and ensure they are properly maintained.
Requirements:
  • Upbeat attitude and excellent customer service skills.
  • High ethical character and a clean driving record.
  • Great phone and computer skills, with experience in CDK a plus.
  • Office management and customer service experience a plus.
  • Ability to work in a team environment and maintain a positive attitude under pressure.

We offer competitive compensation and benefits, including medical, vision, and dental insurance, 401k, and paid vacation time. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.


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