Customer Service Associate
4 days ago
**Job Summary:**
We are seeking a Customer Service Associate to join our team at Wolford America. As a key member of our sales team, you will be responsible for promoting luxury products to customers, providing exceptional customer service, and driving sales growth.
**Key Responsibilities:**
- Sales
- Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care
- Achieve given sales and KPI targets through initiating cross-selling and add-ons
- Maintain Client Book & actively gain new customers for database
- Operations
- Merchandise the boutique including window decos & in-store visuals; ensure that all products are perfectly displayed, efficiently organized and within corporate guidelines
- Preparation of merchandise orders, handling of product deliveries, and receipt of merchandise
- Maintain all areas in pristine condition at all times including, shelves, modules, floor, cash counter, dressing room, stock room, restroom, etc.
- Take part in regular training & team meetings regarding product knowledge, customer service, promotions, and visual merchandising
- Handle the POS and cash system
- Maintain cash handling records, reports, and opening and losing procedures
**Estimated Salary Range:** $50,000 - $65,000 per annum
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