Strategic Store Leader

17 hours ago

Schaumburg, Illinois, United States Leap Full time

This leader will build dynamic store teams to create personalized shopping experiences for customers, driving sales and maintaining the store's reputation as a destination for luxury jewelry.


About the Brand:

Inspired by her family's legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value.

People Leader- Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders.

Brand Advocate/Jewelry Expert- Exhibiting strong product knowledge and the ability to provide accurate and helpful information to clients.

Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.

Collaborator- Actively seeks and provides feedback, thrives on building relationships and working with teams.
Professional- Proven ability to handle client inquiries, complaints, and requests with professionalism and empathy.
Detail Oriented- Operates with high efficiency and effectiveness, consistently produces polished and quality work.

Client relationship management:
develop and maintain long term relationships with clients ensuring their satisfaction and loyalty
Possess performance management capabilities to hold team members accountable to store and individual performance goals
Ensure store standards are maintained by delegating tasks amongst cleanliness, visual merchandising and operational tasks (inventory management, tagging, receiving + processing shipment)
Execute fruitful in store activations in partnership with the brand
Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
Strategically build out team schedule while managing payroll effectively
Client Outreach, Networking NPS (net promoter score)
Drive sales goals through

Key Performance Indicators:
Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
3+ years of direct management experience
~4+ years in retail or luxury retail or relevant client-related experience (e.g., Keep an agile work schedule; including days, nights, weekends, holidays
~ Maintain an active floor presence, including standing and walking for extended periods of time and comfortability using a ladder and lifting a maximum of 50lbs

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk.

Among the trailblazing brands we partner with are:
ASTR the Label, ThirdLove, Nadine Merabi, Rent the Runway and many more.
Medical, Dental & Vision benefits
~ Employee discount + wardrobe allotment for participating Leap brands
~ Employee Assistance Program

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team.

Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

This role requires a strong leader who can build and maintain a high-performing team, drive sales, and ensure exceptional customer experiences. The ideal candidate will have a proven track record in luxury retail, excellent communication skills, and the ability to adapt to a fast-paced environment.

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