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Assistant Manager

2 months ago

Schaumburg, Illinois, United States 5.11 Tactical Full time

Job Title: Assistant Manager - Schaumburg, IL

Job Summary:

We are seeking an exceptional Retail Assistant Manager to join our team at 5.11 Tactical's new retail store in Schaumburg, IL. As a key member of our store leadership team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Responsibilities:

  • Deliver overall brand experience by directing and modeling 5.11's Ethos, Values, Mission, and Service standards.
  • Work closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
  • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensure team is trained in fitting techniques and accurately executing fittings.
  • Ensure all alterations and embellishments are executed according to department specs.
  • Model an efficient and satisfying cash-wrap experience.
  • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
  • Assist with reductions, price changes, and transfers.
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • Have working knowledge and oversee use of all Company systems in store.

Requirements:

  • Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • Ability to use a POS system.

5.11 Tactical's Ethos:

We strive to uphold our Ethos, which defines our culture as Trusted, Responsive, Accountable, and Committed.

Trusted:

We strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.

Responsive:

We listen to the needs of our end-user Professionals, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.

Accountable:

We seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.

Committed:

We overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.