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Supervisor of Customer Experience

2 months ago

Rancho Cordova, California, United States Magellan Health Full time
Job Summary

Magellan Health is seeking a highly skilled Customer Care Supervisor to lead our customer service team. As a key member of our operations team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Supervise a team of customer service representatives to ensure that they are meeting performance standards and providing excellent customer service.
  • Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are being met and that our services are aligned with customer expectations.
  • Develop and implement process improvements to increase efficiency and reduce costs.
Requirements
  • Minimum 5 years of experience in a customer service or supervisory role.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
What We Offer

Magellan Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.