Desktop Support IT Representative

2 weeks ago

Englewood, Colorado, United States Beneficial Talent Source Full time
Job Description

**Job Summary**

Beneath the umbrella of Beneficial Talent Source, we are seeking a seasoned Desktop Support IT Representative to join our team. This is a 6-month temporary contract, with the potential to transition into a full-time role. The position requires a mix of on-site and remote work.

Key Responsibilities:

  • Technical Support: Resolve laptop problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
  • User Assistance: Demonstrate white-glove customer support skills via face-to-face interactions and through chat and email applications.
  • System Maintenance: Thoroughly document status and updates in the ticketing system.
  • Deployment: Manage and prioritize work effectively.
  • Documentation: Work on projects that add value and efficiency to the team and its customers.
  • Training: Provide Mac support.
  • Security: Provide adherence support and coaching.

Qualifications:

  • Experience: Minimum of 5-7 years of experience in desktop support or a related field. Experience supporting executive-level staff is highly preferred.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
  • Technical Skills: Proficiency with Windows and macOS operating systems, Microsoft Office 365, Active Directory, and remote desktop support tools. Strong understanding of networking concepts and troubleshooting.
  • Soft Skills: Excellent communication and interpersonal skills. Ability to explain technical issues to non-technical users. Strong problem-solving skills and attention to detail.
  • Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to stay updated with the latest technology trends and advancements.

Preferred Qualifications:

  • Experience with mobile device management (MDM) solutions.
  • Familiarity with ITIL practices and principles.
  • Experience with supporting the Mac environment to include ABM and Kandji.
  • Demonstrated experience in providing technical support to executive committees and VP-level contacts, with a strong emphasis on professionalism, efficiency, and problem-solving skills.

Must Know:

  1. What is DHCP, and what role does it play in desktop support?
  2. What is BIOS, and why is it important for desktop support?
  3. Can you explain the difference between a switch, a router, and a hub?
  4. What is the function of a firewall in a network environment?
  5. How do you ensure data security while providing desktop support?

Beneath the umbrella of Beneficial Talent Source, we are an Equal Employment Opportunity employer and do not discriminate against any applicant for employment or becoming an employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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