IT Support Specialist
3 days ago
MTS Pro Services is seeking a skilled IT Support Specialist to join our team in New York. As a key member of our Professional Services division, you will be responsible for providing exceptional technical support to our business and education clients.
Key Responsibilities:- Monitor Help Desk ticketing queues and respond to client inquiries via email, chat, and phone.
- Document incidents accurately in our Help Desk ticketing system.
- Provide onsite technical support to clients in the New York area as needed.
- Remotely troubleshoot and repair client issues using a suite of support utilities.
- Assist with the development of Help Desk and Knowledge Base documentation.
- 1 year of experience troubleshooting and supporting Mac/iOS devices in a business or education environment.
- Excellent verbal and written communication skills.
- Apple Certified Support Professional (ACSP) certification is preferred but not required.
- Ability to work as part of a team in a high-speed dynamic environment.
- High School Diploma and current driver's license.
MTS Pro Services is a Mac-focused Professional Services organization providing a suite of IT managed services offerings and IT infrastructure related projects to our clients nationwide. We offer a fun and healthy work environment, competitive pay, and a full benefits package including health insurance, 401k, and plenty of room for career growth and advancement.
We foster an open, energizing, and collaborative environment and our team is made up of passionate Mac support professionals who deliver to high standards but also have fun in the process.
We are committed to maintaining a great culture and happy customers, and we're looking for positive, professional, results-driven individuals to join our incredible team.
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