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Statewide Program Coordinator Assistant
1 month ago
The University of Illinois Chicago is seeking a highly skilled and detail-oriented Program Coordinator Assistant to join our team. As a key member of our care coordination team, you will play a vital role in assisting with various functions, including clerical and administrative tasks. Under the direction of the regional manager and assistant regional manager, you will perform independent decisions that contribute to the facilitation of services for our program recipients.
Key Responsibilities:
Assist care coordinators and families with coordinating different activities, such as identifying providers in the participant's insurance network, community resources, and referrals. Collaborate with care coordination teams and assist care coordinators' requests on the completion of release of information authorizations and support DSCC families as necessary during this process. Ensure that documents comply with the organization's guidelines upon receipt and uploading into the correct location in the Electronic Case Record. Utilize the organization's reports (e.g., Power BI) to identify documentation deadlines such as authorizations of release information, financials renewals, medical report requests, and participants' benefits due dates. Request, record, prepare, and process necessary information to ensure documentation is corrected. Update demographic and social determinants of health data and diagnosis. Initiate staffing requests as necessary to discuss participants' needs, missing reports, or family outreach strategies with assigned care coordinators or managers. Ensure accuracy of outgoing information, such as person-centered care plans containing the signature of the assigned care coordinator. Collaborate with the regional office on quality improvement initiatives. Collaborate with the assigned care coordinator on the completion of remediations by the due date as recommended during record reviews (e.g., record reviews, financial reviews, any DSCC/MCO audit requirements). Receive, process, and route incoming correspondence (e.g., financial applications, signed authorizations, or signed person-centered care plans) or reports within required timeline. Send required correspondence within specific timeframes, such as financial redetermination, and status letters. HC SWA will conduct timely requests and follow-ups until required medical reports/documents are received from external entities and adequately uploaded into the case management electronic records to meet renewal requirements. HC SWA Adhere to renewal timelines established by the organization and the regional office such as communication of HFS approvals to nursing agencies (within 3 business days) and appropriate documentation in the record. HC SWA will access and pull documents or records from portals (e.g., CIOX, EPIC electronic medical records). Ensure the appropriateness of these records to our programs and upload them into DSCC electronic case-management portal. Adhere to the renewal cycle to avoid disruption of services for the recipient. Follows organization's guidelines to meet high-quality record documentation and case notes. Escalate urgent participants' needs to assigned care coordinators or managers. Assist Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients. Comply with the University, Division, and Regional Office policies, and procedures. Participate in DSCC staff meetings and in-service training sessions. Interact with families via telephone, zoom meetings, or face-to-face visits. Utilize a culturally-competent approach as guided by the university to support families' cultural values and traditions. Utilize as necessary interpreter language line and accommodation resources based on the university's Americans with Disability Act (ADA) guidelines, such as American Sign Language (ASL). Perform other duties and special projects as assigned.
Requirements:
Minimum Qualifications ~ Two years of work experience comparable to a Social Work Aide II ~ Any combination totaling two years from the following categories: ~ work experience which provided knowledge of human behavior, including the ability to cope with a variety of people and/or understand the importance of people's needs and feelings, in a public/customer service environment. ~ college course work in social or behavioral sciences or related field, measured by the following conversion table or its proportional equivalent: ~15 semester hours equal six months ~30 semester hours equal one year
