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Resident Relations Coordinator

2 months ago

Southampton, Massachusetts, United States CV-Library Full time
Experienced Resident Liaison Officer
Join a dynamic team as a Resident Liaison Officer (RLO) in a permanent, full-time position. We are seeking a qualified professional to manage resident relations effectively within a live project environment.

Key Responsibilities:
  • Establish and nurture positive interactions among residents, subcontractors, and project teams to ensure seamless project execution.
  • Collaborate closely with project and site management to uphold high standards of customer service and address any resident concerns promptly.
  • Maintain effective communication with client representatives to ensure consistency and clarity in information sharing.
  • Oversee site administration tasks, including data entry for delivery receipts and stock takes, ensuring timely updates to the head office.
  • Conduct right to work checks for subcontractors, ensuring compliance with regulations.
  • Draft and manage communications with residents, ensuring their issues are addressed and resolved in accordance with company policies.
  • Document all resident interactions and resolutions in the designated system, escalating unresolved matters as necessary.

Essential Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with attention to detail.
  • Proficient in administrative tasks and data management.
  • Ability to work collaboratively within a team environment.

Company Overview:
CV-Library is committed to fostering a supportive work environment that values employee well-being and professional growth. We offer competitive benefits, including healthcare and pension plans.