Telecommunications Support Specialist

1 week ago


Chicago, Illinois, United States Collabera Full time
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Telecommunications Support Specialist

Contract Duration: 12 Months Contract (Possibility of further extensions)

Location: Chicago, IL

Compensation: $74.00 Per Hour

Job Overview:
  • Seeking a knowledgeable professional with expertise in traditional and IP communication products, including telephone systems (Cisco), voicemail systems (Unity), call routing systems, and data communication hardware.
  • Proficient in interactive voice response (IVR), automatic call distribution (ACD), and computer telephony integration (CTI) technologies.
  • Solid understanding of local and wide area networking across various platforms, network protocols/routing, and operating systems, as well as IP networking and internet technologies.
  • Experience in technical writing with a focus on voice and video platform support and engineering.
  • Familiarity with SQL and Tableau for data analysis and reporting.
Key Responsibilities:
  • Work within the Operational Excellence team to directly support Architecture and Engineering functions for Employee Experience Technology products and solutions.
  • Responsible for data reporting and cleanup to ensure accuracy and reliability.
  • Gather information and present findings effectively to stakeholders.
Essential Qualifications:
  • Proficient in SQL
  • Experience with Tableau
  • Strong technical writing skills


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