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Tax Office Operations Manager

1 month ago

Deer Park, New York, United States H&R Block Full time
About the Role

We are seeking an experienced and motivated Associate Team Leader to join our team at H&R Block. As a key member of our tax office operations team, you will play a critical role in ensuring the success of our clients and the growth of our business.

Key Responsibilities
  • Support the Multi-Unit Team Leader in leading a team of tax office associates to deliver exceptional client service and achieve business objectives.
  • Execute and hold associates accountable to Service Standards execution and client service experience.
  • Serve as point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.
About H&R Block

H&R Block is a global leader in tax preparation and financial services. We are committed to helping our clients achieve their financial goals and building a connected culture that values diversity and inclusion.

We offer a range of benefits to our associates, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also offer a comprehensive training program to help our associates develop their skills and advance their careers.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.