Tax Office Operations Manager

3 weeks ago


Ozone Park, New York, United States H&R Block Full time

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Tax Office Operations Manager. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our tax office, ensuring that our clients receive exceptional service and that our team members are supported and empowered to deliver their best work.

Key Responsibilities

  • Lead and manage a team of tax professionals to deliver exceptional client service and achieve business objectives.
  • Develop and implement operational strategies to improve efficiency, productivity, and quality of service.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators to inform business decisions and drive growth.

Requirements

  • Proven experience in a leadership or management role, preferably in a customer-facing or service-oriented industry.
  • Strong organizational and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Proficiency in Microsoft Office and other relevant software applications.

About Us

H&R Block is a leading provider of tax preparation and financial services, with a commitment to helping our clients achieve their financial goals. We are a dynamic and growing company, with a strong culture of innovation and customer service.



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