Store Operations Manager

3 weeks ago

Deer Park, New York, United States Gregorys Coffee Full time

Job Description:

    Gregorys Coffee is a family-run company that puts people first. We're looking for a Store Operations Manager to join our team.

    As Store Operations Manager, you will play a crucial role in managing the operations of a Gregorys location. This is a hands-on role that requires a high level of flexibility and adaptability.

    Your primary responsibilities will include:

        • Ensuring all existing and new operational standards are being executed as prescribed

        • Assisting with training teams on new menu and operational roll outs and ensuring proper follow-ups are held

        • Ensuring all stores are upholding Department of Health standards and are always well-prepared to handle an inspection at any time

    • Ensuring quality standards are met by checking for taste, FIFO rotation, and visual appeal

    • Ensuring stores are kept immaculately clean, organized, and well-merchandised at all times

    • Working side-by-side with teams to lead by example in 5-star service

    • Coaching teams to have a guest-first mentality at all times, regardless of side-duty tasks that need to be completed

    • Proactively managing customer concerns/issues and coaching teams on how to do the same

    • Becoming the 'Mayor' of your store group and knowing a significant amount of customers on a first-name basis that come into your store

    • Collecting customer business cards/email addresses to build a database that can be used for grass-roots marketing efforts to drive loyal business

    • Minimizing guest complaints and working with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and going above and beyond for both positive and negative reviews

    • Proactively cleaning, servicing, and maintaining all equipment and fixtures in your stores

    • Holding monthly meetings with clear direction for deep cleaning tasks to be accomplished

    • Quickly reacting to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

    • Ensuring you and your team are compliant with employee labor laws

    • Ensuring changes to labor laws are thoroughly communicated with your teams

    • Proactively managing employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns

    • When necessary, working with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experience

    • Closely managing each of your store's controllable profit areas: sales, labor, and COGS

    • Working closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store

    • Working closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions

    • Managing weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

    • Managing cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits

    • Actively tracking inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets

    • Ensuring monthly inventory counts are completed and submitted accurately

    This is a hands-on role that requires a high level of flexibility and adaptability. As Store Operations Manager, you will be expected to work alongside your teams to drive revenue, efficiency, and profitability.

    Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and proactive solutions you are providing.

    To be successful in this role, you must embody the 12 Leadership Principles and live them out each and every day with your teams.

    If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.

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