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Support Manager for Restaurant Services

2 months ago

Elberton, Georgia, United States KFC Full time
Position Overview:

As a vital member of the management team, you play a crucial role in shaping the restaurant's culture. Your leadership will leave a lasting impact. In the absence of the Restaurant General Manager (RGM), you will be the key decision-maker. Your responsibilities include enhancing your team's capabilities, ensuring smooth operations during shifts, and collaborating with your RGM to distinguish your restaurant from competitors.

Key Responsibilities:

Strategic Thinker:
- Quickly identifies core issues in complex scenarios.
- Inspires the team by fostering discussions on possibilities and setting ambitious targets.

Operational Excellence:
- Actively seeks feedback from various sources to enhance personal performance.
- Effectively implements success routines.
- Coaches team members to excel in core operational procedures during shifts, including accountability, product projections, and cost controls.

Team Development:
- Champions and exemplifies the culture of teamwork and achieving outstanding results.
- Utilizes technology to assist the RGM in building and maintaining strong teams.
- Models and coaches using the EARS Model (Explore, Analyze, Respond, and Make it Stick) to enhance team capabilities.
- Collaborates with the RGM to execute the bench plan process.
- Holds team members accountable through performance management.
- Recognizes exceptional performance with appropriate rewards.
- Maintains a positive and energetic atmosphere at all times.

Results-Oriented:
- Exemplifies a customer-centric approach and demonstrates a commitment to excellence by adhering to established standards.
- Strives for exceptional results by partnering with the RGM to analyze financial performance and understand competitive positioning.
- Works with the RGM to ensure adequate staffing to drive sales growth.
- Implements restaurant plans and marketing strategies effectively.

Leadership Focus:
- Encourages the team to proactively solve problems rather than merely reacting to them.
- Seizes every opportunity to enhance leadership skills through formal and informal experiences.
- Committed to fostering growth and development in team members.

Requirements:
- Punctuality in attendance.
- Flexibility in scheduling.
- Adherence to operational procedures for restaurant equipment.
- Access to a personal vehicle.
- Ability to lift and carry specified weights.
- Capability to stand and walk for extended periods.
- Compliance with safety and security procedures.
- Knowledge of and adherence to company policies.