Customer Service Representative

3 weeks ago


Wichita, Kansas, United States MCI Careers Full time
About the Job: We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative I. This role is perfect for those who enjoy interacting with people, providing exceptional service, and working in a fast-paced environment. As a Contact Center Representative I, you will be responsible for handling inbound and outbound calls, resolving customer issues, and upselling products. You will work closely with a dynamic team to achieve sales and customer satisfaction goals.

Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed

Qualifications: To be successful in this role, you should have excellent communication skills, both written and verbal, and be able to type swiftly and accurately. Prior contact center experience is not required, but candidates with a positive attitude, strong work ethic, and ability to multitask will thrive in this environment.

Benefits: As a valued member of our team, you will enjoy competitive compensation, including a starting salary of $12.00 per hour, paid time off, paid holidays, and opportunities for advancement. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as 401(k) matching. You will also have access to ongoing training and development opportunities to help you grow professionally and personally.

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