Support Services Specialist

3 days ago


Indianapolis, Indiana, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled and detail-oriented Support Services Specialist to join our team at TEKsystems. As a key member of our client services team, you will be responsible for analyzing accounts to resolve balance discrepancies, posting payments and adjustments, and processing itemized bills from clients.

Key Responsibilities:

  • Analyze accounts to identify and resolve balance discrepancies
  • Post payments and adjustments in a timely and accurate manner
  • Process itemized bills from clients, ensuring accuracy and compliance
  • Verify insurance eligibility and inspect bankruptcy notifications
  • Accurately process internal correspondence, account updates, and placement files
  • Assist with the development of tools to improve team efficiency and productivity
  • Document and maintain procedures for all tasks
  • Support the Client Services team to ensure timely delivery of services
  • Provide summary communications to the Manager of Client Services
  • Coordinate, validate, and deliver consumer-specific requests

Requirements:

  • Excellent computer skills, proficient in Microsoft Outlook, Word, and Excel
  • Superb communication and customer service skills
  • Ability to identify and solve problems
  • Exceptional organizational, time management, and planning skills
  • Knowledge of HIPAA, Medicaid, Medicare, Insurance, and FDCPA is a plus

About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

We're an equal opportunity employer and welcome applications from all qualified candidates.



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