IT Support Specialist

1 month ago


Indianapolis, Indiana, United States APTURA Group Full time
Job Overview

Aptura Group is seeking a skilled Help Desk Associate to join our team. As a Help Desk Associate, you will be responsible for providing first-line support to users, troubleshooting technical issues, and ensuring smooth operations.

Key Responsibilities
  • Provide technical support to users via phone, email, or remote support tools.
  • Diagnose and resolve technical issues related to Microsoft Windows OS, Microsoft 365, and Apple iOS.
  • Collaborate with the IT team to document solutions and update knowledge base articles.
  • Perform routine maintenance and updates on user hardware and software.
  • Escalate complex issues to senior IT staff as necessary.
Requirements
  • Proven experience in IT support or helpdesk roles, specifically with Microsoft Windows OS, Microsoft 365, and Apple iOS.
  • Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Willingness to travel to branch locations as needed.
What We Offer

Aptura Group offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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