Helpdesk Support Specialist

4 weeks ago


Coppell, Texas, United States TEKsystems Full time

About the Role:

The Service Desk Analyst will be responsible for providing technical support to end-users via phone calls, emails, and chats. This role requires a strong understanding of Windows-related issues, Active Directory, and Domain hierarchy. The ideal candidate will have 1-2 years of experience in a helpdesk or call center environment, with a working knowledge of help desk ticketing tools such as Service Now.

Key Responsibilities:

  • Provide technical support to end-users via phone calls, emails, and chats
  • Troubleshoot common Windows-related issues
  • Work with Active Directory and Domain hierarchy
  • Support end-users with password resets and other technical issues
  • Collaborate with the team to resolve complex technical issues

Requirements:

  • 1-2 years of experience in a helpdesk or call center environment
  • Working knowledge of help desk ticketing tools such as Service Now
  • Strong understanding of Windows-related issues, Active Directory, and Domain hierarchy
  • Excellent communication and problem-solving skills

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with pretax and Roth posttax contributions available
  • Life insurance and short and long-term disability coverage
  • A Health Spending Account (HSA) and transportation benefits
  • An Employee Assistance Program and time off/leave (PTO, vacation, or sick leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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