Advanced Technology Sales Specialist

4 days ago

Madison, Wisconsin, United States CDW Full time
Job Summary

We are seeking a highly motivated and experienced Sales Representative to join our Advanced Technology team at CDW. As a Sales Representative, you will be responsible for building and maintaining strong relationships with customers, understanding their business needs, and providing solutions to meet those needs.

Key Responsibilities
  • Build and maintain strong relationships with customers to understand their business needs and provide solutions to meet those needs.
  • Manage daily customer communications, including order status updates, quotes, and other requests.
  • Interact directly with customers to provide support and answer questions.
  • Participate in Services Kick-Off Calls, Status Updates, and Project Completion meetings with customers and CDW resources.
  • Attend weekly branch office huddles to build relationships with the sales team.
  • Understand and maintain in-depth knowledge of relevant products, promotions, and announcements.
  • Interface with Key Advanced Technology OEM partners.
  • Manage customer-specific contract pricing programs.
  • Responsible for customer contract reporting requirements.
  • Order entry for complex advanced technology orders using SPS and AS400 systems.
  • Submit and manage deal registrations for Advanced Technology products.
  • Create pipeline reports and attend monthly pipeline meetings with ATAEs and Sales Leadership.
  • Update and manage opportunities in Changepoint.
  • Manage customer SMARTnet contracts.
  • SoW processing.
  • Handle return merchandise authorizations (RMAs).
  • Coordinate the scheduling of hardware deliveries.
  • Check for all applicable rebates and promotions.
  • Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
  • Complete Partner Product accreditation when applicable.
  • Handle basic administrative support, including expenses, for supported ATAEs.
  • Special projects upon request.
Requirements
  • 3 years of experience in Sales or Sales Operations.
  • Excellent communication skills, detail-oriented, effective interpersonal skills, and an energetic and enthusiastic individual.
  • Working knowledge of Office applications and SPS.
  • Demonstrated ability to multitask, organize, and prioritize.
  • Confident with customer interactions.
  • Ability and willingness to travel up to 10% or as needed to other CDW locations, meeting, and client sites.
  • Professional, mature, team-oriented attitude.
  • College Degree.
  • Prior experience in selling computer hardware, software, solutions, or services.
  • Experience with and working knowledge of Changepoint and Emptoris.
  • Certifications in Advanced Technology (e.g., Cisco).
  • 3 years of work experience within the AT industry.
  • Proven ability to undertake and successfully complete special projects.

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