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Store Development Specialist

2 months ago

Roanoke, Virginia, United States Easy Step Enterprises LLC Full time
Job Description

Company Overview

Easy Step Enterprises LLC is a rapidly expanding retail organization with a strong focus on customer satisfaction and employee development. Our company is committed to providing a supportive and dynamic work environment that fosters growth and success.

Job Summary

The Store Training Manager is a key member of our retail team, responsible for designing and implementing effective training programs to enhance employee performance and customer satisfaction. This role requires a strong understanding of adult learning principles, excellent communication and interpersonal skills, and the ability to adapt to changing business needs.

Key Responsibilities

  • Training Program Development
    • Collaborate with store management to identify training needs and develop training programs to address those needs.
    • Design and deliver training sessions to ensure that all employees are equipped with the necessary knowledge and skills to perform their jobs effectively.
  • Curriculum Design
    • Partner with the training team as a subject matter expert to develop training curriculum, including training manuals, job aids, presentations, e-learning modules, and other instructional materials.
  • Training Delivery
    • Conduct training for new hires, existing employees using a variety of methods such as on-the-job training.
  • Coaching and Support
    • Provide ongoing coaching and support to employees to reinforce learning and facilitate skill development.
    • Conduct follow-up sessions and individual coaching sessions as needed to address specific training needs or performance gaps.
  • Collaboration
    • Collaborate with training, HR, operations, and other training managers to ensure consistency in training programs and share best practices.
  • Performance Management
    • Coach Arch Support Specialists to excellence in weekly and monthly sales performances.
    • Exercise persistent diligence in post-sale follow-up with customers.
  • Operational Support
    • Maintain a professional working environment for the team and customers.
    • Oversee management level POS procedures (refunds, voids, reporting, and adjusting work hours).
    • Work with Store Manager to ensure proper execution of sales process.

Requirements

  • Education/Experience
    • High School Diploma or equivalent and relevant experience.
    • Proven experience as a training manager or a similar role, preferably within a retail or customer service environment.
  • Skills/Abilities
    • Excellent presentation and facilitation skills with the ability to engage and motivate learners.
    • Proficiency in learning management systems (LMS) and other training software/tools.
    • Excellent communication and interpersonal skills to build relationships with employees at all levels.
    • Flexibility to adapt to changing business needs and priorities.

Benefits

  • Medical, dental, vision, accidental, and disability insurance offered to full-time employees after 60 days.
  • Paid Time Off for full-time employees.
  • Amazing retail hours are 10 AM - 7 PM, Monday - Saturday; closed on Sundays.
  • Paid Saturday lunches for specific goals being met.
  • 401k.