Dental Office Coordinator

4 weeks ago

Buena Park, California, United States PDS Health Full time
About the Role

We are seeking a highly skilled and organized Dental Office Coordinator to join our team at PDS Health. As a key member of our front office team, you will be responsible for providing exceptional patient experiences, ensuring seamless office operations, and supporting our healthcare professionals in delivering high-quality care.

Key Responsibilities
  • Patient Experience: Greet patients and guests in a professional, friendly, and hospitable manner, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
  • Office Operations: Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework, ensuring all tasks on the front office checklist are completed daily.
  • Scheduling and Communication: Schedule appointments that result in each healthcare provider having a smooth, productive day, interact and communicate with patients and guests in the reception area during their wait time, and answer telephones in a timely manner.
  • Financial Acumen: Post payments to patient accounts in accordance with Company policies, subject matter expert in practice management system with regards to patient registration, e-check in, and ensure account information is accurate and up to date for each visit.
  • Team Collaboration: Active participant in daily morning huddles, monthly team meetings, and any other meetings as required, demonstrating stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
Requirements
  • Education: High School Diploma or general education degree (GED).
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
Knowledge, Skills, and Abilities
  • Results Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily tasks to achieve results.
  • Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical.
  • Process Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient.
  • Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds the financial understanding of team members and clinicians, understands local market drivers and competition.
  • Influencer: Active listener/observer of behavior, creates a win/win need for change.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Paid Time Off.
  • Tuition Reimbursement.
  • 401K.
  • Paid Time to Volunteer in Your Local Community.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

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