Store Operations Manager

2 days ago

Santa Ana, California, United States Goodwill Industries of Orange County CA Full time
Job Summary

We are seeking a highly skilled Store Manager to lead our retail store team in Orange County. As a Store Manager, you will be responsible for managing store staff and operations to achieve financial goals, ensuring excellent customer service, and maintaining a safe and organized store environment.

Key Responsibilities
  • Manage store staff and operations to achieve financial goals
  • Plan, organize, and prioritize store operational requirements
  • Hire and train store staff, delegate work assignments, and assess performance
  • Define staff developmental needs and administer disciplinary action as required
  • Meet or exceed revenue and expense goals as contained in approved budget
  • Maintain established customer/donor service standards
  • Resolve customer/donor complaints as required
  • Plan and implement merchandising strategies, including floor layouts and displays, signage, and window displays
  • Oversee the off-loading of materials in trailers and the loading of materials returning to the Distribution Center
  • Follow established color rotation/markdown schedule
  • Return all unsold or damaged goods to Marketplace according to schedule, adhere to pricing guidelines, and monitor product for correct pricing on sales floor
  • Utilize Loomis Smart Safe according to retail policy
  • Maintain records of store sales, receipts, and deposits utilizing proper internal audit safeguard procedures
  • Prepare employee and Program Participant work schedules, approve accurate timekeeping, process and maintain other employee and program participant records
  • Maintain volunteer records and database
  • Maintain store premises, grounds, and parking lot in a safe, neat, and orderly condition
  • Orders supplies or requests services as needed related to facility maintenance and operations
  • Drives on company business as required
Requirements
  • High School diploma. Some college preferred in business or related field.
  • Three years retail sales experience and two years supervisory experience preferred.
  • Excellent interpersonal and communications skills.
  • Ability to work flexible shifts including weekends and evenings.
  • Must be flexible as to work location; may work at other Orange County store locations based on business needs.
  • Must have quick and reliable transportation to drive on company business.
  • Valid California driver's license, liability insurance, and a DMV record acceptable to Goodwill's insurance company if driving on company time.

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