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Client Relations Associate

2 months ago

Torrance, California, United States LISI AEROSPACE Full time

Company Overview

LISI AEROSPACE is a prominent entity in the global aerospace sector, holding the 60th position in the value chain. We specialize in the innovative design and production of advanced metal components aimed at enhancing the safety and performance of aircraft. Since our inception in 1950, we have established ourselves as a key player in the fastener market, ranking third worldwide. Our commitment to industrial excellence drives us to lead in cost efficiency, quality, timely delivery, and workplace safety. This philosophy is embraced at every level of our organization, empowering all team members to contribute to our mission. At LISI AEROSPACE, we prioritize growth and adaptability, providing our employees with the necessary resources and training through our Corporate University, the LISI Knowledge Institute (LKI). As a result, we are continuously expanding and welcoming new talent.

Position Summary

The Client Relations Associate is responsible for providing administrative and clerical support to the centralized sales team.

Key Responsibilities

  • Facilitates communication and coordination of sales policies, practices, and procedures with departmental and company leaders, clients, and the public.
  • Manages incoming correspondence and ensures proper distribution.
  • Maintains and organizes various company records, both digital and physical.
  • Responds to inquiries regarding the organization’s products and services, and may assist in customer service operations.
  • Informs clients about the status of their open purchase orders, providing current shipping dates or details regarding dispatched items.
  • Develops strong interpersonal skills by engaging with clients and addressing their concerns and requirements.
  • Organizes and oversees office supplies and other resources for efficient usage.
  • Adheres to all regulations and guidelines set forth by federal, local, and state authorities, as well as LISI Aerospace and HSE procedures.
  • Participates in all required training and complies with HSE policies and procedures, ensuring safe operational practices at all times.
  • Proactively identifies and reports any known or suspected nonconformance with company procedures or legal requirements to management.
  • Continuously seeks opportunities to enhance our HSE performance by establishing objectives, measuring progress, and reporting results.

Qualifications and Skills

To excel in this role, candidates should demonstrate the following competencies:

  • Analytical Skills – Familiarity with departmental information; utilizes intuition and experience to complement data; comprehends workflows and procedures.
  • Technical Proficiency – Possesses excellent customer service skills and understands pricing, planning processes, and organizational practices. Exceptional organizational abilities are essential.
  • Communication Skills - Articulates clearly and persuasively in various situations; actively listens and seeks clarification; provides clear and courteous responses to inquiries; presents complex concepts simply to ensure understanding.
  • Team Collaboration - Balances individual and team responsibilities; remains open to others' perspectives; welcomes feedback; contributes to a positive team environment; prioritizes team success over personal interests.
  • Business Insight - Understands the business implications of decisions; demonstrates a focus on profitability; possesses knowledge of market dynamics and competition; aligns work with strategic objectives.
  • Cost Awareness - Operates within budgetary constraints; develops and implements cost-saving initiatives; contributes to revenue generation; conserves organizational resources.
  • Adaptability - Adjusts to changes in the work environment; manages competing demands; modifies approaches to suit various situations; effectively handles frequent changes and unexpected events.
  • Planning and Organization - Prioritizes and organizes work activities; utilizes time efficiently; creatively plans for resource allocation; sets achievable goals and objectives.
  • Professionalism - Interacts with others in a respectful manner; maintains composure under pressure; treats all individuals with respect; takes responsibility for actions; follows through on commitments.

Education and Experience

A high school diploma or GED is required, along with a minimum of one to two years of relevant experience in sales, marketing, or customer service.

Technical Skills

Proficiency in MS Office Suite (Outlook, Word, Excel, and PowerPoint) is essential, with basic knowledge of Access or similar databases preferred, along with internet and email skills.

Language Proficiency

Ability to read and comprehend simple instructions, short correspondence, and memos. Capable of writing basic correspondence and effectively presenting information in one-on-one and small group settings.

Mathematical Skills

Ability to perform basic arithmetic operations and apply these skills in practical situations involving measurements and calculations.

Reasoning Ability

Ability to apply common sense to follow detailed instructions and address problems involving concrete variables in standardized situations.

Physical Demands and Work Environment

The physical demands of this position require the employee to stand, walk, and sit for extended periods; engage in manual dexterity; and occasionally lift or move items weighing up to 10 pounds. Normal vision and hearing capabilities are preferred.

Work Environment

The work environment is typically moderate in noise level, and reasonable accommodations may be made for individuals with disabilities.

Health, Safety, and Environmental Responsibilities

Employees are expected to comply with all safety, environmental, and hazardous materials regulations. Participation in the development and promotion of a strong HSE culture is essential, including adherence to established health and safety protocols.

  • Actively participate in health and safety initiatives.
  • Ensure compliance with health, safety, and environmental regulations.
  • Report any safety concerns or incidents to management.
  • Engage in continuous improvement efforts to enhance workplace safety and reduce environmental impact.

LISI is an equal opportunity employer and does not discriminate against any employee or applicant based on age, race, religion, color, disability, sex, sexual orientation, or national origin.