Body Shop Manager

Found in: Talent US C2 - 7 days ago

Ankeny, United States Midwest Peterbilt Group Full time

The Body Shop is an integral part of this Company’s success. The Body Shop Manager is responsible for accurately documenting the customer’s needs and recommending related repairs and services. The Body Shop Manager will monitor the repair progress and notify the customer of any unexpected costs and repairs that may be needed and ensuring the customer understands and approves the additional repairs. The Body Shop Manager will also direct and coordinate activities concerned with scheduling and performance of body shop duties personally or through subordinate supervisors.

Major Duties and Responsibilities:

Responsible for the overall direction, coordination, and evaluation of the body shop

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Responsible for interviewing, hiring, and training employees

Plan, assign, and direct body shop technicians on work needed to be done

Meet with body shop technicians and review their performance, rewarding and disciplining employees as necessary

Addressing complaints and resolving problems in a timely manner

Plays a key role in the marketing of the department and services offered

Tracks key performance reports and makes adjustments accordingly

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