Claims Supervisor

1 day ago


Downers Grove, Illinois, United States CorVel Corporation Full time

CorVel Corporation is seeking a Liability Claims Supervisor to join our team. The Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity, and customer service criteria are met while adhering to company policies and procedures.

The Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and of CorVel.

Key responsibilities include:

  • Supervising claims staff in their day-to-day operations
  • Supporting the Claims Manager in staff recruitment, interviews, and training of new staff on procedures and job-related functions
  • Assuring peak performance of the team through continued training and coaching, coupled with regular performance evaluations and recommending merit activity, subject to manager's approval
  • Providing technical and jurisdictional guidance to claims staff regarding complex Auto and GL exposures, investigation, litigation issues, and Special Handling Instructions
  • Functioning as a liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural, or special requests
  • Completing daily assignments to adjusters
  • Adhering to HIPPA regulations, policies, and procedures
  • Requiring regular and consistent attendance
  • Complying with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
  • Adhering to all company policies, best practices, and procedures
  • Additional projects and duties as assigned

Requirements include:

  • Expertise in the handling of Auto and General Liability claims
  • Municipality experience is a plus
  • Excellent written and verbal communication skills
  • Ability to assist team members to develop knowledge and understanding of claims practice
  • Participating in Customer Claim Reviews and Presentations
  • Effective quantitative, analytical, and interpretive skills
  • Strong leadership, management, and motivational skills
  • Demonstrated strong customer service skills
  • Ability to travel overnight and attend meetings if required
  • Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.
  • Computer proficiency and technical aptitude with the ability to utilize MS Office, including Excel spreadsheets
  • Strong interpersonal, time management, and organizational skills
  • Ability to work both independently and within a team environment

Education and experience requirements include:

  • Bachelor's degree or a combination of education and related experience
  • Demonstrated public speaking skills
  • Minimum 5 years' experience handling Auto and General Liability claims, including high exposure losses and litigation
  • Minimum 5 years supervisory experience in an insurance setting
  • Municipality experience is preferred
  • Insurance licensing in the states where the client is involved and where required

CorVel Corporation is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.


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