Homeowner Resolution Specialist
21 hours ago
Job DetailsPurpose: This position is responsible for actively ensuring the Renewal by Andersen brand are enhanced by quickly and professionally resolving customer issues. Individual would work closely with Owners and Managers of the Renewal by Andersen network, as well as, internal Sales, RD&I, Quality and Manufacturing teams to communicate and resolve service, product quality issues. Responsibilities: -Facilitates communication and resolution of the highest risk elevated and non-routine Renewal by Andersen Homeowner Complaint issues that are brought to the attention of Renewal by Andersen and Andersen Corporation. -Advises parties regarding technical product information and performance to minimize litigation and financial exposure. -Facilitate resolution to escalated claims through partnership with internal legal department to develop resolution approach and assure that legal exposure is minimized. -Clarify, diagnose, and problem-solve customer order fulfillment requests/issues working with internal teams to assure customer expectations are met. -Maintain files, database and reporting of Homeowner Complaint Program to assure documentation standards are met. -Generate original correspondence when responding to homeowner customers. -Supports Dark Market initiatives through coordination of service providers and resolution of service related issues. -Manages own workflow, setting priorities and negotiating delivery of work to meet customer expectations. Organizes and communicates with cross-function teams on product, service, and customer expectation issues. -Other duties as assigned by supervisor. Qualifications: -Bachelor's degree in related field or 6+ years of experience in handling complex product service, and customer related support. -Comprehensive Renewal by Andersen product and Andersen Windows Enterprise knowledge. -Strong communication skills (verbal and written). -Strong customer orientation, including customer service and resolution skills. -Financial knowledge: understanding of key financial indicators and decisions that impact recommendations. -Decision making skills; bias for action. -Strong computer skills, including word processing, spreadsheet and email/calendar.
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Homeowner Resolution Specialist
2 weeks ago
Cottage Grove, Minnesota, United States Renewal By Andersen Full timeJob OverviewJob Summary:This role is responsible for ensuring the Renewal by Andersen brand is enhanced by quickly and professionally resolving customer issues. The Homeowner Resolution Specialist will work closely with Owners and Managers of the Renewal by Andersen network, as well as internal Sales, RD&I, Quality and Manufacturing teams to communicate and...
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Homeowner Resolution Specialist
2 weeks ago
Cottage Grove, Minnesota, United States Renewal By Andersen Full timeJob OverviewRole Summary:This position plays a critical role in enhancing the Renewal by Andersen brand by efficiently resolving customer issues. The Homeowner Resolution Specialist will work closely with Owners and Managers of the Renewal by Andersen network, as well as internal Sales, RD&I, Quality, and Manufacturing teams to communicate and resolve...
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Homeowner Resolution Specialist
4 months ago
Cottage Grove, United States Renewal By Andersen Full timeJob Details Purpose: This position is responsible for actively ensuring the Renewal by Andersen brand are enhanced by quickly and professionally resolving customer issues. Individual would work closely with Owners and Managers of the Renewal by Andersen network, as well as, internal Sales, RD&I, Quality and Manufacturing teams to communicate and resolve...
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Field Operations Specialist
4 weeks ago
Cottage Grove, Minnesota, United States Andersen Full timeJob Summary:Renewal by Andersen is seeking a highly skilled Field Operations Specialist to join our team. As a Field Operations Specialist, you will be responsible for developing, training, and supporting installation and service procedures throughout our national network. This role requires collaboration with various departments and business associates to...
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Retailer Experience Specialist
2 months ago
Cottage Grove, United States Renewal By Andersen Full timeDescription & Requirements Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team...
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Roofing Restoration Specialist
2 weeks ago
Downers Grove, Illinois, United States AmeriPro Roofing Full timeRoofing Restoration SpecialistWe are seeking a skilled Roofing Restoration Specialist to educate and inform homeowners on storm damage entitlements for roofing, siding, and gutter projects. Our ideal candidate will offer cost-effective solutions to protect their investments.Key Responsibilities:Educate and inform homeowners on storm damage entitlementsAssist...
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Senior Employee Relations Specialist
3 weeks ago
Cottage Grove, Minnesota, United States Securian Financial Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Employee Relations Specialist to join our team at Securian Financial Group. As a key member of our HR team, you will play a critical role in maintaining a positive and productive work environment, advising management on employee relations issues, and ensuring compliance with employment laws...
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Senior Employee Relations Specialist
2 weeks ago
Cottage Grove, Minnesota, United States Securian Financial Group Full timeJob SummaryWe are seeking a highly skilled Senior Employee Relations Specialist to join our team at Securian Financial Group. As a key member of our Human Resources department, you will play a critical role in maintaining a positive work environment and advising management on various employee relations issues.Key ResponsibilitiesAdvising management on...
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Lead Carpenter
2 weeks ago
Cottage Grove, Minnesota, United States Paul Davis Restoration & Remodeling of South Central Wisconsin Full timeJob Title: Lead CarpenterAt Paul Davis Restoration & Remodeling of South-Central Wisconsin, we are seeking an experienced Lead Carpenter to join our Reconstruction team. As a key member of our team, you will be responsible for overseeing carpentry projects, ensuring high-quality craftsmanship, and providing exceptional customer...
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Lead Carpenter
2 days ago
Cottage Grove, Minnesota, United States Paul Davis Restoration & Remodeling of South Central Wisconsin Full timeReconstruction Team Lead CarpenterAt Paul Davis Restoration & Remodeling of South-Central Wisconsin, we are seeking a skilled and experienced Lead Carpenter to join our Reconstruction team. As a key member of our team, you will play a crucial role in completing diverse restoration projects with precision, durability, and utmost customer satisfaction.Key...
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Customer Service Representative
3 weeks ago
Cottage Grove, Wisconsin, United States Summit Credit Union Full timeRelationship Building SpecialistWe are seeking a skilled Relationship Building Specialist to join our team at Summit Credit Union. As a key member of our customer service team, you will be responsible for providing prompt, courteous, and thorough assistance to members and potential members using the telephone.Key Responsibilities:Provide exceptional customer...
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Director of Customer Experience
2 weeks ago
Cottage Grove, United States Renewal By Andersen Full timeDescription & Requirements Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team...
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Director of Customer Experience
17 hours ago
Cottage Grove, United States Renewal By Andersen Full timeDescription & Requirements Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team...
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Lead Carpenter
4 weeks ago
Cottage Grove, Minnesota, United States Paul Davis Restoration & Remodeling of South Central Wisconsin Full timeJob Title: Lead CarpenterWe are seeking a highly skilled and experienced Lead Carpenter to join our Reconstruction team at Paul Davis Restoration & Remodeling of South Central Wisconsin. As a Lead Carpenter, you will play a crucial role in leading our team of skilled craftsmen and women in delivering exceptional restoration services to our clients.Key...
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Customer Service Representative
4 weeks ago
Cottage Grove, Wisconsin, United States Summit Credit Union Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Summit Credit Union. As a Relationship Building Specialist, you will be responsible for providing exceptional service to our members through prompt, courteous, and thorough assistance via the telephone.Key Responsibilities:Provide timely and effective support to members...
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Senior Recovery Resolution Specialist
3 weeks ago
College Grove, Tennessee, United States Optum Full timeAbout the RoleOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Key ResponsibilitiesTake inbound calls from healthcare...
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Cost Accountant
2 months ago
Cottage Grove, United States Renewal By Andersen Full timeDescription & Requirements RENEWAL BY ANDERSEN SUMMARY Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building...
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IT Support Specialist
2 days ago
Cottage Grove, Minnesota, United States Leidos Full timeIT Support Analyst Job DescriptionWe are seeking a highly skilled IT Support Analyst to join our team at Leidos. As an IT Support Analyst, you will be responsible for providing technical support and customer service to our clients.Key Responsibilities:Provide technical support and customer service to clients via phone, email, or in-person.Collaborate with...
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Carpentry Team Lead
1 month ago
Cottage Grove, Minnesota, United States Paul Davis Restoration & Remodeling of South Central Wisconsin Full timeJob Title: Lead CarpenterWe are seeking a highly skilled and experienced Lead Carpenter to join our Reconstruction team at Paul Davis Restoration & Remodeling of South Central Wisconsin. As a Lead Carpenter, you will play a crucial role in leading our team of skilled craftsmen and women in delivering exceptional results on complex restoration projects.Key...
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Customer Experience Specialist
2 weeks ago
Cottage Grove, Minnesota, United States Nathan Pica-Anderson - State Farm Agent Full timeAbout Our AgencyWe are a growth-oriented agency with a team of highly motivated individuals. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Job OverviewWe are seeking a vibrant individual who thrives on providing exceptional customer experiences. As a State Farm Agent Team Member, you...