Community Association Manager

1 day ago

Elk Grove, California, United States Troon Golf Full time
Job Title: Community Association Manager

Responsible for the administration, operation, and management of all community facilities, programs, and amenities. This role requires a high level of customer service, leadership, and communication skills to ensure the delivery of exceptional services to the community.

Key Responsibilities:
  • Supervise the hiring and management of direct employees and outside vendor staffing to ensure personnel capable of meeting the community's goals and high standards.
  • Schedule and review staff assignments to ensure adequate coverage while working within the approved budget.
  • Conduct frequent meetings with direct reports to communicate overall goals and ensure the member experience provided is of the quality desired.
  • Plan, direct, and oversee the implementation of comprehensive systems for the protection of community assets and records.
  • Inspect community and facilities to determine maintenance and security needs.
  • Document, interview, and assist residents regarding complaints about direct employees and vendor staff conduct.
  • Direct inspection of premises to detect hazards and ensure safety rules are posted and enforced.
  • Promptly investigate and make a full written report of all accidents or claims for property damage and personal injury.
  • Prepare reports and insurance claims for damages to Association property, including estimated cost of repair, and cause repairs to be made in accordance with Board of Directors' approval.
  • Prepare posting of the agenda for meetings of the Association and committee meetings and supervise file and record management.
  • Ensure compliance with all Association rules, bylaws, and governing documents in all dealings of the department and the Board of Directors.
  • Attend monthly meetings of the Board of Directors, along with any Annual or Special Meetings.
  • Assist in the preparation of monthly financial reports and review same for accuracy and variance trends.
  • Provide a monthly management report to the GM and the Board of Directors with an update on main events/happenings, financial review of variances, and recommendations, as appropriate, to enhance the community and to further enhance the resident's experience.
  • Provide a weekly report to the General Manager briefly summarizing the week's major events.
  • Provide a prioritized Action List to focus on all projects/duties within the community and the assigned task holder.
  • Maintain a professional relationship with the General Manager, Board of Directors, and homeowners, whose requests for services shall be received and recorded so that requests can be acted upon expeditiously.
  • Any serious complaint shall be fully and promptly investigated and reported to the General Manager and to the Board of Directors.
  • Prepare operational procedures for activities such as fire prevention, firefighting, traffic control, and parking control.
  • Prepare the Annual Budget to share with GM and coordinate Board Meetings.
  • Responsible for maintaining organization and secure keeping of blueprints, maps, plats, etc.
  • Must be able to perform violation inspections as needed.
  • Monitor compliance with Rules and Regulations and shall implement procedures for handling violations.
  • Draft and sign correspondence and required notices in connection with homeowners who are in violation of the Declaration and Rules and Regulations.
  • Maintain accurate records to follow up on rule violations.
  • Act as liaison with counsel if legal action is required.
  • Solicit bids for maintenance, construction, and other community projects, and participate in the selection of contractors and vendors for furnishing of landscape maintenance, janitorial, and maintenance services, water, electricity, gas, telephone, pool maintenance, exterminator service, repairs or reconstruction of structural improvements, preventive maintenance, and such other services deemed to be in the best interests of the Association and necessary in order to administer the Association in a first-class manner in accordance with the Declaration.
  • Supervise and monitor contractors rendering services to the Association.
  • Inspect the repair and maintenance of equipment and building components and review invoices to confirm work completion and contract compliance.
  • Review and approve payrolls for all direct employees and review and code vendor invoices before payment.
  • Track all architectural change requests by homeowners and inspect for compliance upon completion.
  • Communicate to the Board of Directors and homeowners, events that will affect their use and enjoyment of the Association's facilities.
  • Communicate to the community ideas to help it prepare and cope with weather-related events.
  • Responsible for hurricane preparation and implementation of preparedness protocol as approved.
  • Responsible for ensuring that website content is up to date and relevant.
  • Ensure that team members follow all safety precautions and procedures while performing duties.
  • Any other responsibilities as assigned by direct supervisor.
Requirements:
  • Two to three years of CAM or related business experience highly preferred.
  • Outstanding customer service, leadership, communication, and interpersonal skills required.
  • Effective written and verbal communication skills are a must.
  • Capacity to work in a complex reporting environment with the demonstrated ability to work within a large and diverse team.
Physical Demands:

Frequently stands, walks, and sits; regularly uses hands, reaches with arms and hands, talks, and hears; occasionally climbs, balances, stoops, kneels, crawls, crouches, pushes, and pulls; regularly lifts up to 50 pounds and occasionally lifts up to 100 pounds.

Environment/Noise:

Regularly works in outdoor weather conditions; occasionally works in wet or humid (non-weather) conditions; occasionally works near moving mechanical parts, fumes, airborne particles; toxic, or caustic chemicals.

This position requires the manager to be 'on-call' 24 hours a day, 7 days a week in case of emergencies or incidents.

Certificates/Licenses:
  • Driver's License required.
  • Other applicable mechanical/equipment licenses (Boiler, HVAC, etc).
  • Active CAM License.
  • High school diploma required.
  • Associates degree with concentration in business preferred, or equivalent combination of education and experience.
Job Knowledge, Skill, and Ability Preferences:
  • Ability to read and speak English required in order to perform the duties of the job.
  • Prior supervisory and management experience.
  • Excellent verbal and written communication skills.
  • Knowledge of Microsoft Office applications.

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