Front Desk Agent

3 days ago

Tucson, Arizona, United States Courtyard Tucson Airport Full time
Job Summary

Part-Time PM Front Desk, $15/hr. (3pm-11pm)

As a Front Desk Agent at Courtyard Tucson Airport, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. Your primary responsibilities will include:

Key Responsibilities
  • Registering guests and ensuring a smooth check-in process
  • Providing attentive and courteous service to all guests
  • Handling requests for information, mail, and messages in an efficient and courteous manner
  • Answering guest inquiries about hotel services, facilities, and hours of operation
  • Establishing and maintaining good communication and teamwork with fellow associates and other departments
  • Being aware of all rates, packages, and special promotions
  • Obtaining necessary information when taking room reservations and following rate quoting scenarios
  • Fully comprehending and operating all relevant aspects of the Front Desk computer system
Requirements
  • High School diploma or equivalent required; College coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve
  • Be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Be effective at listening, understanding, and clarifying issues raised by co-workers and guests
  • Be able to work with and understand financial information and data, as well as basic arithmetic functions
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
  • Operational knowledge of Microsoft Office suite
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays

We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

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