Front Desk Agent

1 week ago

Tucson, Arizona, United States HEI Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin La Paloma Resort & Spa in Tucson. As a Front Desk Agent, you will be responsible for providing exceptional guest service by fielding all guest issues and requests received by telephone.

Key Responsibilities

Promptly answer telephone calls and greet callers with a positive and clear voice.
Listen to ascertain the correct extension and direct calls to appropriate lines.
Transcribe complete messages and repeat information to verify accuracy.
Input and retrieve messages from the computer as requested.
Read and verbally recite exact messages for guests.
Receive wake up call information and input cautiously into the automated wake-up system.
Page guests and patrons using the public address system in a courteous and clear manner.
Act as dispatcher for security, guest services, and property operations associates.
Provide timely information via paging system and two-way radios to associates in response to emergencies and guest requests.
Briefly answer basic inquiries, such as time, extension numbers, and outlet hours.
Immediately answer the emergency line and respond appropriately in accordance with established procedures.

Requirements

Must communicate well with guests and effectively deal with associates and customers.
Ability to access and accurately input information using a moderately complex computer system.
Ability to sit and continuously perform essential job functions in confined spaces.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences.

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that provides choices for physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds. We also offer a wide array of coverage, including supplemental, spousal, and child life insurance, as well as short and long-term disability plans. Our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as your employer. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

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