Network Hub Support Specialist
2 weeks ago
The Unite Us Network Hub Support Specialist plays a vital role in connecting individuals with the care they need, when they need it, in their community. As a key member of our team, you will be responsible for supporting clients and partners in navigating the complex healthcare system, ensuring seamless care coordination and high-quality referrals.
Key Responsibilities- Manage and respond to incoming requests from clients seeking assistance in areas such as housing, transportation, health, employment, benefits, financial assistance, and other services.
- Conduct basic intake and needs assessments for clients seeking assistance.
- Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference.
- Correspond with service partners to facilitate a seamless experience for clients seeking services.
- Conduct follow-up with clients and service providers to ensure receipt of services/benefits and, when applicable, work with clients to meet their health goals.
- Facilitate and monitor network activity to drive partner accountability to network standards and high-quality referrals.
- Provide supportive feedback to community-based organizations and health service partners regarding improving service accessibility or acceptability, as well as guidance on how to use the Unite Us Platform.
- Experience in navigating social services as an individual, case manager, social worker, or care navigator.
- Empathy and passion for helping vulnerable populations.
- Quick learner who is excited to become an expert in new technologies.
- Ability to set priorities and work independently while following standard operations procedures.
- Friendly and compassionate, comfortable communicating directly with clients in need and community-based organizations.
- Resourceful and fast-paced, able to conduct quick, exhaustive online research.
Unite Us is a mission-driven organization that is boldly changing the nation's care delivery system. Our co-founders, who transitioned from military to civilian life, encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others, recognizing that social care is essential for better health outcomes. We work side-by-side with local organizations, track data and outcomes, and build coordinated care networks that support all aspects of community health.
Environmental Job Requirements and Working ConditionsThis position is based anywhere within the great state of Ohio and will be remote, work-from-home (Ohio-based only). This position requires 10% travel.
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