Healthcare Support Specialist
2 weeks ago
As a vital member of our healthcare team, the Medical Assistant/Medical Receptionist plays a crucial role in delivering exceptional patient care and administrative support. This full-time position involves a variety of responsibilities aimed at ensuring a smooth and efficient patient experience.
About SaVida Health
SaVida Health is dedicated to providing specialized outpatient services for individuals facing challenges with opiate and alcohol addiction. Our comprehensive care model encompasses medical treatment, counseling, and case management, all tailored to meet the unique needs of our patients.
Key Responsibilities
1. Greet and welcome patients both in person and over the phone with professionalism and warmth.
2. Verify patient insurance details and manage co-pay and co-insurance collections.
3. Update patient demographics and insurance information in the electronic medical record (EMR) system.
4. Obtain necessary prior authorizations and referrals as required.
5. Ensure proper documentation by obtaining Release of Information signatures.
6. Maintain a polite and consistent phone manner while answering calls and recording messages.
7. Keep the reception area organized, clean, and compliant with HIPAA regulations.
8. Facilitate patient flow by notifying providers of arrivals and managing delays effectively.
9. Schedule and cancel appointments, ensuring an even distribution of patient load among providers.
10. Coordinate random urine drug screenings and manage associated documentation.
11. Direct any issues or concerns to the appropriate administrator or provider.
12. Prepare patients for examinations and assist providers during appointments as needed.
13. Collect and prepare laboratory specimens, including observed urine collections.
14. Measure and record vital signs such as blood pressure and oxygen saturation.
15. Generate lab orders within the EMR system and print requisitions for blood work.
16. Monitor and reorder supplies as necessary, coordinating deliveries with courier services.
17. Track and assign unassigned lab reports in the EMR on a daily basis.
Qualifications
- Graduate of an accredited Medical Assistant program with a high school diploma or equivalent preferred.
- Basic knowledge of Microsoft Word and Excel, with strong organizational skills to manage multiple tasks.
- Experience with Athena EMR is a plus.
- Familiarity with electronic prescribing policies and procedures is beneficial.
- Understanding of medical and behavioral treatment guidelines, along with relevant policies and procedures.
Equal Opportunity Employer Statement
SaVida Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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