Patient Experience Liaison

3 weeks ago


Brooklyn, New York, United States Bensonhurst Dental Full time
About the Role

Bensonhurst Dental is seeking a highly skilled and compassionate Patient Experience Coordinator to join our team. As a valued member of our family, you will be responsible for creating and maintaining positive relationships with staff and patients, ensuring an exceptional patient experience.

Key Responsibilities
  • Deliver Quality Care: Provide compassionate and personalized care to every patient, ensuring their needs are met and exceeded.
  • Patient Engagement: Reach out to new patient leads, follow up with patients after consultations, and maintain open communication to build trust and loyalty.
  • Administrative Support: Register new and returning patients, assist with calendar management, data entry, and other administrative tasks to ensure seamless operations.
  • Confidentiality and Compliance: Protect patients' rights by maintaining confidentiality and adhering to best practices for patient care and data protection.
  • Communication and Feedback: Respond to patient inquiries, monitor reviews and feedback, and continuously assess the schedule to ensure optimal patient flow.
Requirements
  • Education: Bachelor's Degree required.
  • Experience: 3+ years of experience in a medical office, preferably in a dental setting.
  • Skills: In-depth understanding of customer service and patient care best practices, ability to work in a fast-paced environment, proficiency in computer skills, and excellent interpersonal, organizational, and communication skills.


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