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Senior Technical Support Specialist

3 months ago

Brewster, Minnesota, United States Crystal Equation Corporation Full time

Senior Technical Support Specialist

Compensation Range: $25-30/hr

Location: Onsite

Key Responsibilities:


• Act as a primary escalation contact for internal systems, hardware, mobile devices, and remote technologies.


• Ensure timely follow-up on unresolved customer inquiries regarding incident/request status and resolution.


• Deliver specialized support for executive personnel.


• Diagnose and rectify all hardware, software, and network-related issues.


• Forward complex issues to higher-level support teams.


• Maintain comprehensive documentation of procedures, FAQs, and asset inventories.


• Willingness to travel up to 10% of the time is required.

Qualifications:


• Proficient understanding of essential applications such as Windows 7/10, Microsoft Office, imaging software, SCCM, and Active Directory.


• Familiarity with helpdesk ticketing systems and remote support tools.


• Strong analytical, communication, and interpersonal abilities.


• Capable of prioritizing and organizing tasks to meet established service level agreements (SLAs).


• Ability to collaborate effectively within a team environment.


• Experience with Android mobile integration is essential.


• Knowledge of Mac integration is advantageous.


• Exceptional communication and customer service skills.

Requirements:


• A bachelor's degree is preferred, accompanied by a minimum of 4 years in corporate help desk or desktop support roles, or a suitable combination of education and experience.


• Proficient in Windows 7/10/11, Office 2016/2019/2021, PC hardware, remote support, and VPN technologies.

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